Summary
Overview
Work History
Education
Skills
Websites
Others
Certification
Languages
Timeline
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Tifany Cantillo Corrales

Desamparados

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

AZURE APP SERVICES ENGINEER

TEK EXPERTS
02.2023 - Current
  • Troubleshoot and resolve technical issues or challenges that clients encounter with their applications hosted on Azure App Services and orginizing priorities while working multiple cases at the same time
  • Provide clients with technical guidance and recommendations to optimize their applications for performance and architecture while meeting their deadlines
  • Maintain case documentation, including setup instructions, best practices, and troubleshooting guides
  • Manage and escalate issues when necessary to ensure timely resolution and client satisfaction
  • Work collaboratively with internal and external teams to ensure timely resolution for the client.

AMAZON VISION OPERATIONS CENTER ASSOCIATE

AMAZON
06.2021 - 01.2023
  • Watch image/video of an event, understand it thoroughly, and make best use of human judgement and available resources to resolve it
  • Perform labeling/annotation tasks with accuracy, speed, and efficiency
  • Demonstrates willingness to support several projects at one time, and to accept re-prioritization as necessary
  • Outstanding attention to detail and multi-tasking skills.

FLOOR SUPPORT

CONCENTRIX
01.2018 - 01.2020
  • Provide support to up to 200 agents on the production floor to solve customers' issues providing process-oriented resolutions and great customer service
  • Maintain the order amongst the agents at the floor to make sure rules are being followed
  • Ensure that computers and Avayas are working properly, if not, solve it with basic troubleshooting or by creating an IT ticket as well as making reports if any tool is not working as usual
  • Proactively create documents or Power Point presentations to keep agents updated with the best practice of any old or new process
  • Cover as a Team Leader when they are not available
  • Metrics reviews with high organizational skills and evaluations through coaching with strong communication skills to work on agents' development.

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
01.2018 - 01.2020
  • Provide information and guidance about internet services and the company
  • Create tickets escalations to Tier 2 and follow up to solve customers' issues
  • Assist with account restart, transfer of service, troubleshooting, billing information
  • Data keeper and provider of the service information for guidance in order to create applications or provide documentation needed for any process.

Education

Computer Science -

Universidad Fidélitas
03.2024

Skills

  • Root Cause Analysis
  • Process Improvement
  • System Troubleshooting
  • Technical problem solving
  • Performance Optimization
  • Cloud Computing Technologies
  • Teamwork and Collaboration
  • Databases: Oracle, MongoDB
  • Technical Support
  • CRM Software
  • Team Development

Others

Python, Java, Basic Networking knowledge, Basic UX/UI knowledge, MySQL, SQLite, Azure Cloud, CompTIA Security+ studies started

Certification

CCNA: Switching, Routing, and Wireless Essentials
Introduction to Cybersecurity
Introduction to IoT
Programming logic
Scrum Fundamentals Certified
Adobe Photoshop CS6 Academic (2016)
Power Point 2013 (2015)

Excel 2013 (2015).

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

AZURE APP SERVICES ENGINEER

TEK EXPERTS
02.2023 - Current

AMAZON VISION OPERATIONS CENTER ASSOCIATE

AMAZON
06.2021 - 01.2023

FLOOR SUPPORT

CONCENTRIX
01.2018 - 01.2020

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
01.2018 - 01.2020

Computer Science -

Universidad Fidélitas

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Tifany Cantillo Corrales