Ethan Benavides Segura
Santa Ana, San Jose
Summary
Digital designer with web design skills, focused on Front-End, providing user-friendly interfaces.
Experience in customer service, team player, project management, user management and database management, as well as experience giving support to international customers.
Passion for learning new programming languages, helping people, and getting experience in topics related to technology.
Currently in the logistics industry with the desire of learning about new topics related to this area, or my study environment; design.
Overview
3
3
years of professional experience
Work History
Shared Service Coordinator 1
PLG (Pegasus Logistics Group)
02.2023 - Current
Tracking coordinator for shipments between USA companies, as well as, account coordinator between accounts that are managed by account managers from another department whom are the ones in charge of creating the shipment orders, and the shipment progress itself. In charge of documenting info related to account, exceptions, amoung others.
Digital Content Creator
Interactive Facilities
10.2023 - 12.2023
- Create banner and logos using the company's identity manual.
- Manage social media content (Facebook, Instagram) and update visual content based on the CEO's requirements.
Western Union Intership
Western Union
10.2022 - 12.2022
- Worked as an Intern in Western Union, in the area of Agent Learning and Technology.
- Helped with user, database and document administration.
- Worked with functions related to agent and international user support.
- Managed site content such as documents, site publications, alerts, and more; with CMS Open Text tool, as well as site testing (UAT) to implement new features.
- Work with project management tools such as Jira while using Agile methodology.
General Manager and HR Assistant
Aula Labora - Project Wownies
07.2021 - 09.2021
- Compile & Organize Departmental & Legal Documents for process. 100% success completion over the project timeline.
- Elaborate & Finalize Company’s SOW (Scope of Work). 100% success completion over the project timeline.
- Serve as General Manager during Manager’s absence. Teamwork focused.
- Organize, Support & Participate in meetings & special activities.
Education
Technician - NETWORKS AND CYBERSECURITY TECHNICIAN
FUNDEPOS
07.2025
Bachelor of Arts - Graphic Design
CIT - Technical High School
Heredia12.2022
Level C1 - English-as-a-Second-Language Education
CIT Technical High School
Heredia12.2022
Level B1 - Portuguese
CIT Technical High School
Heredia12.2021
Module 1 Basic - Japanese Studies
InuChan Japanese Academy
San Jose07.2021
Costa Rican General Education 9th Grade -
CIT Technical High School
Heredia12.2020
Skills
- Organized
- Proactive
- Responsible
- Self-learner
- Driven for action
- High Ethics
- Teamwork oriented
- Observation
- Analytical
- Caring
Additional Information
Other certifications & Recognitions:
- CISCO CCNA principles course
- Digital Design & Development course
- Microsoft Office 365 Usage course
- Programming: in "HTML/CSS/C#/MySQL/Responsive Sites
- CISCO NETWORKING ACADEMY • COMPLETED - 2019: Introduction to IoT
- YONDDERS • COMPLETED - 2019: CIT High School Ambassador
- Atitlan English Academy • COMPLETED - 2015: Conversational English intermediate / high level
- Western Union English Test • COMPLETED - 2022: B2+ (Advanced intermediate)
- Scrum Foundation Professional Certificate - SFPC • COMPLETED - 2023
- Business Intelligence Foundation Professional Certification BIFPC - COMPLETED
Accomplishments
- VOLUNTEER • WNS CARES FOUNDATION • JUNE 2012
*Collaborate with Foundation Managers & Stakeholders to accompany and guide groups of children in extreme poverty from several national Schools during separate visits to the "Museo de los Niños", as well as prepare and distribute snacks & lunch for them.
- WRO COMPETITION • 2018
*Compete in the official robotics competition in 2018, creating and programming a robot to help the environment or solve problems that affect it directly. The team had to use programming, building and team work skills to success in this competition, as well as, some coordination and organization while practicing in school.
- HUAWEI CHALLENGE • FEBRUARY 2022
*Participated of a Huawei challenge, where teams needed to create an application to resolve daily problems in society, such as delinquency, bullying and general violence. The teams programmed, designed and presented the application to members of the Mondragon University of Spain in order to judge it.
Timeline
Digital Content Creator
Interactive Facilities
10.2023 - 12.2023
Shared Service Coordinator 1
PLG (Pegasus Logistics Group)
02.2023 - Current
Western Union Intership
Western Union
10.2022 - 12.2022
General Manager and HR Assistant
Aula Labora - Project Wownies
07.2021 - 09.2021
Technician - NETWORKS AND CYBERSECURITY TECHNICIAN
FUNDEPOS
Bachelor of Arts - Graphic Design
CIT - Technical High School
Level C1 - English-as-a-Second-Language Education
CIT Technical High School
Level B1 - Portuguese
CIT Technical High School
Module 1 Basic - Japanese Studies
InuChan Japanese Academy
Costa Rican General Education 9th Grade -
CIT Technical High School
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