Francisco Salazar
Talent Acquisition Manager/ Business Development
Alajuela,A
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Regional Talent Acquisition Manager LatAm and the Caribbean
Support Services Group
10.2020 - 03.2024
- Plan all high-volume recruiting Technical and regular positions, schedule new classes, manage monthly budget, create social media content, and recruit new candidates through multiple channels
- Overseeing various teams in Santiago de los Caballeros, Dominican Republic, Hermosillo Mexico, Colon Panama, Kingston Jamaica, and San Jose Costa Rica, in charge of managing a team of 5 managers in LatAm and Caribbean locations each with a team of 5 Talent acquisition specialists, able to hire over 800 candidates per month in our 5 locations in LatAm, coaching each manager and implementing new custom strategies according to each location
- Implemented the social media strategy to attract candidates using Digital marketing, Meta business suite, Google ads, and Instagram ads, building our global digital marketing team in our 27 locations around the world.
- Screening and testing IT profiles and resumes to find the best candidates for Technical positions.
- Coordinated job fairs and campus recruiting events to attract top talent from diverse backgrounds.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated with HR team members to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection.
- Enhanced the efficiency of talent acquisition processes by implementing data-driven strategies and streamlining workflows.
- Conducted regular evaluations of recruitment vendors to optimize budget allocation while maintaining high-quality services and deliverables.
Director of Recruiting, Digital Marketing & IT recruiting
Ballena Media
06.2017 - 10.2020
- Plan all high volume recruiting weekly needs, schedule new classes, manage a monthly budget, create social media content, recruiting new candidates through multiple channels
- Hiring candidates from Costa Rica, El Salvador, Nicaragua, Panamá and Colombia due to client's needs
- Also focused on hiring IT roles profiles through several channels.
- Collaborated with department heads in developing accurate job descriptions that effectively communicated role expectations and requirements to potential candidates.
- Collaborated with HR leadership regarding candidate salary determinations.
- Distributed employee engagement surveys to identify areas of improvement.
- Built and strengthened successful relationships with external recruiters and agencies.
- Developed comprehensive interview guides and assessment tools for consistent candidate evaluations across all roles and functions within the organization.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Designed, developed, and implemented successful recruitment process to fill more than 3000 vacancies each year
Sr Operations Manager - Project Manager - Work Force Manager - Business development
Vialinx
01.2012 - 06.2017
- Oversee efficiency of operational process and project management team, also part of the business development team, managing 5 Line of business, maintaining metrics, providing coaching sessions, creating improvement plans and making sure we met SLA's and KPI's, handle budget and staffing needs, being in constant communication with our clients to keep processes aligned and assuring SOW's are been honored and followed, preparing weekly, monthly and quarterly forecasts, managing incentives plan to drive agents performance to meet our goals, monitor all client and internal reporting to find areas of opportunity.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Prepared documents for internal and external audits.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reduced operational risks while organizing data to forecast performance trends.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Customer Service Specialist
UBER COE
06.2016 - 04.2017
- I was in charge of providing support to all Uber eats delivery and customers, initiating the process for our Costa Rica team
- Did contribute to creating the whole Uber Eats Department in Costa Rica and Mexico.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Agent
Vialinx
01.2011 - 01.2012
- Customer Service and collections agent for Bally total fitness.
- Responded to customer calls and emails to answer questions about products and services.
- Responded proactively and positively to rapid change.
- Facilitated communications through management of inbound and outbound customer calls.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
Customer service advisor for Sirius XM
Stream Global Services (Supra Telecom)
02.2009 - 01.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Collections specialist
UCB
03.2008 - 10.2009
- In charge of outbound collections calls to collect past due balances for hospital bills, creating payment arrangements or payment in full, able to collect over $10.000 in past due bills in payment arrangements and payment in full transactions.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
Customer service & Collections agent
Qualfon Ace
02.2007 - 02.2008
- Customer service and collections agent for Sprint-Nextel consumer, providing information regarding phone plans and creating payment plans for consumers in debt
- Manage to be the top performer for 8 months in a row.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Community Management -
U Creativa
San Jose 08.2016 - 05.2017
Human Resources focused on human talent -
Censa
Heredia 08.2016 - 05.2017
High school -
Saint Thomas
Alajuela, A 01.1999 - 05.2003
School -
New Hope Bilingual School
Heredia 03.1991 - 05.1997
Skills
Calm Under Pressure
Strategic planing
Leadership
Communication
Multitasking
Active Listening
Time Management
Continuous Improvement
Continuous Improvement
Attention to Detail
Calm Under Pressure
Corrective Action Planning
Private Consultancies
XDBS Corp Latin America (2018-2022)
- Conducted instructional sessions focusing on crafting advertisements within social media platforms, digital marketing strategies, and campaign planning guided by segmentation-oriented objectives. Emphasized optimizing budget allocation for maximal impact and return on investment.
Certification
Six Sigma Yellow Belt
Lean Six Sigma Yellow belt
Completed Six Sigma Yellow Belt certification, demonstrating proficiency in foundational principles of process improvement, data analysis, and problem-solving methodologies. Applied techniques such as DMAIC (Define, Measure, Analyze, Improve, Control) to identify and mitigate defects, reduce variation, and enhance overall operational efficiency. Utilized statistical tools and methodologies to streamline processes and drive continuous improvement.
Timeline
Six Sigma Yellow Belt
03-2024
Regional Talent Acquisition Manager LatAm and the Caribbean
Support Services Group
10.2020 - 03.2024
Director of Recruiting, Digital Marketing & IT recruiting
Ballena Media
06.2017 - 10.2020
Community Management -
U Creativa
08.2016 - 05.2017
Human Resources focused on human talent -
Censa
08.2016 - 05.2017
Customer Service Specialist
UBER COE
06.2016 - 04.2017
Sr Operations Manager - Project Manager - Work Force Manager - Business development
Vialinx
01.2012 - 06.2017
Customer Service Agent
Vialinx
01.2011 - 01.2012
Customer service advisor for Sirius XM
Stream Global Services (Supra Telecom)
02.2009 - 01.2011
Collections specialist
UCB
03.2008 - 10.2009
Customer service & Collections agent
Qualfon Ace
02.2007 - 02.2008
High school -
Saint Thomas
01.1999 - 05.2003
School -
New Hope Bilingual School
03.1991 - 05.1997