Gian Franco Carpio Soto

Achievements

I hold a Technical Level 3 certification in Cybersecurity and Cisco (CCNA v7.0) and currently serve as a Technical Support Representative, where I have made notable contributions in enhancing system performance and security.

• Professional Milestones:

• Successfully reduced system downtime and improved network security by diagnosing and resolving complex Windows errors and troubleshooting server migration challenges.

• Played a key role in supporting medical software and hardware, ensuring critical systems operated reliably and securely in high-stakes environments.

• Technical Excellence:

• Executed multiple SQL Server migration projects that streamlined data management and bolstered overall system efficiency.

• Developed expertise in deploying and managing diverse antivirus solutions, significantly mitigating security risks and protecting sensitive data.

• Repaired corrupted files and performed detailed network traffic analysis using industry-standard tools like Wireshark, Splunk, and Nmap.

• Remote Support & Continuous Improvement:

• Conducted effective remote support sessions that accelerated issue resolution and enhanced user satisfaction.

• Continuously updated my skills in cybersecurity and networking, integrating best practices and emerging technologies to optimize IT operations.

These achievements reflect my commitment to excellence in cybersecurity and technical support, and my drive to leverage technology to create secure, efficient, and resilient IT environments.

Achievements and Strengths

• Resilient Under Pressure: Demonstrated strong reasoning in high-pressure situations, ensuring prompt and effective problem resolution.

• Effective Communication & Teamwork: Proven ability to communicate clearly and collaborate efficiently with multidisciplinary teams.

• Cybersecurity Expertise: Possess robust knowledge in cybersecurity protocols, policies, and analysis, bolstered by specialized studies in Cisco support and networking.

• Organized and Strategic: Highly organized and methodical, with a strong aptitude for planning and executing network and security solutions.

• Multilingual Proficiency: Native Spanish speaker with intermediate English (B2), enabling effective communication in diverse work environments.

• Technical Versatility: Solid experience across multiple operating systems, underscoring a well-rounded technical background and adaptability in various IT settings.

CCNA1, 2 and 3

IT essentials