Gian Franco Carpio Soto
Turrucares
Summary
Achievements
I hold a Technical Level 3 certification in Cybersecurity and Cisco (CCNA v7.0) and currently serve as a Technical Support Representative, where I have made notable contributions in enhancing system performance and security.
• Professional Milestones:
• Successfully reduced system downtime and improved network security by diagnosing and resolving complex Windows errors and troubleshooting server migration challenges.
• Played a key role in supporting medical software and hardware, ensuring critical systems operated reliably and securely in high-stakes environments.
• Technical Excellence:
• Executed multiple SQL Server migration projects that streamlined data management and bolstered overall system efficiency.
• Developed expertise in deploying and managing diverse antivirus solutions, significantly mitigating security risks and protecting sensitive data.
• Repaired corrupted files and performed detailed network traffic analysis using industry-standard tools like Wireshark, Splunk, and Nmap.
• Remote Support & Continuous Improvement:
• Conducted effective remote support sessions that accelerated issue resolution and enhanced user satisfaction.
• Continuously updated my skills in cybersecurity and networking, integrating best practices and emerging technologies to optimize IT operations.
These achievements reflect my commitment to excellence in cybersecurity and technical support, and my drive to leverage technology to create secure, efficient, and resilient IT environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Representative
Envista (DEXIS)
Heredia, Ultrapark 1
10.2024 - Current
I am a dedicated professional with a Technical Level 3 certification in Cybersecurity and Cisco (CCNA v7.0), complemented by hands-on experience as a Technical Support Representative (TSR) since October 2024. I am actively seeking opportunities to contribute to and grow within organizations that prioritize cybersecurity and technological innovation
Education
Certificate Of Technical Studies - Computer Networking
Universidad Juan Pablo II
San José10-2034
Bachelor - Cybersecurity
ULaSalle
San José, Sabana01-2024
Skills
- Skills
- Technical Proficiencies:
- Networking & IT Essentials:
- Proficient in IT Essentials, CCNA: Introduction to Networks, CCNA: Switching, Routing, and Wireless Essentials, and CCNA3
- Currently advancing studies as a Cisco student (CCNA v70) at Universidad Juan Pablo II
- Cybersecurity:
- In-depth knowledge from the Cybersecurity Technician Level 3 program, including cybersecurity protocols, policies, and analysis
- Extensive hands-on training through laboratories at TryHackMe, Cisco Skills for All, and a dedicated Cybersecurity Research Facility
- Systems Administration:
- Proficient in managing and troubleshooting Linux, Windows, and Ubuntu operating systems
- Analytical Tools:
- Practical experience with industry-standard tools such as Wireshark, Splunk, and Nmap for network monitoring and vulnerability assessment
- Language & Communication:
- English Proficiency: Intermediate (B2), with strong technical communication skills
- Effective collaboration and clear presentation of technical information in diverse team environments
- Professional Development:
- Studies focused on Cisco support and networking, reinforcing a commitment to continuous learning and staying current with industry standards
- This comprehensive skill set enhances my curriculum, positioning me as a well-rounded professional ready to contribute effectively in both cybersecurity and network management roles
Accomplishments
Achievements and Strengths
• Resilient Under Pressure: Demonstrated strong reasoning in high-pressure situations, ensuring prompt and effective problem resolution.
• Effective Communication & Teamwork: Proven ability to communicate clearly and collaborate efficiently with multidisciplinary teams.
• Cybersecurity Expertise: Possess robust knowledge in cybersecurity protocols, policies, and analysis, bolstered by specialized studies in Cisco support and networking.
• Organized and Strategic: Highly organized and methodical, with a strong aptitude for planning and executing network and security solutions.
• Multilingual Proficiency: Native Spanish speaker with intermediate English (B2), enabling effective communication in diverse work environments.
• Technical Versatility: Solid experience across multiple operating systems, underscoring a well-rounded technical background and adaptability in various IT settings.
Certification
CCNA1, 2 and 3
IT essentials
Languages
English
Upper intermediate (B2)
Timeline
Technical Support Representative
Envista (DEXIS)
10.2024 - Current
Bachelor - Cybersecurity
ULaSalle
Certificate Of Technical Studies - Computer Networking
Universidad Juan Pablo II