Heilin Rivas Herrera
El Tejar
Summary
Self-motivated team player with strong organizational and interpersonal skills, always looking to learn new skills, take on extra responsibilities, and grow personally and professionally.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Analyst position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
ANALYST
Grupo Bimbo Global Services
04.2022 - Current
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Worked for different departments such as Supply Chain and Pricing, processing the information, creating the customer's information, assigning prices to the products and their discounts.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Data Entry for the Master Data department.
- Supply Chain processes (supporting post trial adjustments, spare parts and raw material processes).
- Pricing processes (creation of new customers, assign products to customers, creation of promotions, promotions adjustments, convalidate the promotions in the system)
ANALYST 1- Business Technology
BOSCH Service Solutions
01.2022 - 04.2022
- Support customers with roadside assistance
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
Bachelor's Degree in Middle Education - Mid-Level Technical of Bilingual Secretary
Colegio Vocacional De Artes Y Oficios
Cartago, Costa Rica12.2021
Skills
- Excel Functions (Intermediate level)
- Active, social and great team worker
- Analytical Problem Solving
- Attention to Detail
- Database Management
- Strong Work Ethic
- Proficient in Microsoft Office
- English speaker (B2)
- Accounting basis for the current position
- Manage different systems such as Oracle Cloud, AS400, FileZilla, BluePlanner
References
- Lohana Céspedes, +506 7208 3422, Grupo Bimbo
- Ari Conejo, +506 8835 4607, Grupo Bimbo
- Cynthia Víquez, +7056 0478, Grupo Bimbo
Timeline
ANALYST
Grupo Bimbo Global Services
04.2022 - Current
ANALYST 1- Business Technology
BOSCH Service Solutions
01.2022 - 04.2022
Bachelor's Degree in Middle Education - Mid-Level Technical of Bilingual Secretary
Colegio Vocacional De Artes Y Oficios
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