Hilda Maria Valverde Cordero
ANALYST
San José
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Language
Work History
Billing and Data Analyst/Senior Back Office Executive
United Collection Bureau
Heredia
10.2023 - 03.2025
- Managed Customer Data by ensuring accuracy and compliance with company policies and government regulations.
- Utilized Salesforce to create, track, and manage customer invoices, payment records, ensuring data integrity and timely updates.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Maintained and updated CRM systems with the latest personal and financial customer information to support data governance.
- Verified and validated customer information by checking outstanding balances and invoices using Oracle, ensuring accurate records.
- Conducted data analysis to identify discrepancies, trends, and opportunities for process improvements in customer records.
- Generated regular reports on customer data management, providing insights to stakeholders for better decision-making.
- Collaborated with cross-functional teams to ensure smooth data updates and compliance with internal standards.
Sourcer/Recruiter/Talent Acquisition Spec Onsite
CCS Global Tech
03.2022 - 10.2023
- Engaging passive technical and non-technical talent, converting them to active prospects through proactive recruitment utilizing a variety of resources such as Linked-In Recruiter, Ceipal, among others
- Build and nurture high-quality prospect pipelines to decrease time-to-fill and improve the quality of hire aligning with client qualifications and skill sets
- Conduct 1st stage interviews based on the skill set needed as well as, background checks and salary based on budget
- Lead daily team meetings, update team´s reports and provide trainings to the new hires and coaching to team members, provide workshops, about areas of improvement
- Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.
- Maintained awareness of market trends, keeping abreast of competitor activities and emerging best practices in talent sourcing.
- Managed candidate database, maintaining up-to-date information on potential hires for future opportunities.
Selling Partner Support Representative
Amazon
01.2020 - 02.2022
- Provided exceptional support to sellers by addressing inquiries, and offering guidance on platform policies
- Investigated shipment tracking processes, discrepancies and lost or damaged inventory
- Provided refunds accordingly adhering to the company´s policies
- Assisted sellers in optimizing their listings and sales strategies
- Eventually became an SME, provided support to the assigned teams of new hires, provided training to associates
- Streamlined communication between partners and internal teams for better collaboration.
Education
Bachelor of Industrial Engineering -
Fidelitas University
San José, CR 05.2001 - 01.2019
High School Degree and Technical Diploma - Executive Service Center
CTP General Viejo
Pérez Zeledón, CR12-2019
Excel Course Certification -
Censa Institute
San José, CR 05.2001 -
Skills
Problem Solving
Leadership
Teamwork
Data visualization and presentations
Reporting tools
Excel functions
Proactive
Problem-solving
Analytical thinking
Organized
Data analysis
Time management
Timeline
Billing and Data Analyst/Senior Back Office Executive
United Collection Bureau
10.2023 - 03.2025
Sourcer/Recruiter/Talent Acquisition Spec Onsite
CCS Global Tech
03.2022 - 10.2023
Selling Partner Support Representative
Amazon
01.2020 - 02.2022
Bachelor of Industrial Engineering -
Fidelitas University
05.2001 - 01.2019
Excel Course Certification -
Censa Institute
05.2001 -
High School Degree and Technical Diploma - Executive Service Center
CTP General Viejo