Ian Cordero Venegas
Belen, Heredia,G
Summary
Organized and detail-oriented computer systems engineering student. Outstanding knowledge and control of the English language. Experienced in properly handling a fast-paced work environment. 4+ years of studying different topics in the fields of technology and networking. Proven ability to establish and maintain excellent communication with clients combined with excellent time management skills. Interested in starting a career in the fields of computer science and programming.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
CISCO TAC NMS ENGINEER TIER I
FOUNDEVER
01.2022 - 10.2023
- Provided technical assistance support for monitoring and licensing servers such as, Prime Infrastructure and Smart Software Manager On-prem
- Demonstrated proficiency in problem-solving virtualized machines and Linux-based operating systems
- Ability to understand and perform database changes using SQL queries
- Specialized in troubleshooting monitoring protocols such as SNMP and IP SLA across multiple platforms
- Developed strong analytical and research skills, essential for driving resolutions and root cause analysis
- Maintained multitasking skills and effective documentation of all interactions and troubleshooting activities
- Ensured professional and friendly customer interactions throughout the support process.
CISCO TAC SECURITY (INTERNSHIP)
FOUNDEVER
10.2021 - 11.2021
- Received training on troubleshooting ASA firewall and Firepower Threat Defense with FMC
- Demonstrated understanding of routing protocols, AAA, ACLs, NAT, licensing, and firewall rules through practical and theoretical tests
- Applied knowledge effectively in diagnosing and resolving issues, gaining valuable hands-on experience.
Education
BACHELOR’S DEGREE IN COMPUTER SYSTEMS ENGINEERING -
HISPANOAMERICAN UNIVERSITY
Heredia, Costa Rica 01.2023 - Current
TECHNICAL DEGREE IN COMPUTER NETWORKING -
CIT TECHNICAL HIGH SCHOOL
Belen, Heredia 01.2019 - 05.2021
TOEIC CERTIFICATE OF ACHIEVEMENT C1 ADVANCED. -
ETS INSTITUTION
10.2021 - 10.2021
High School Diploma -
CIT TECHNICAL HIGH SCHOOL
Belen, Heredia 05.2016 - 05.2021
Skills
Linux (2 years work experience)
undefinedAccomplishments
June 2023: Recognized at the TAC Stars event for achieving an outstanding Customer Satisfaction (CSAT) score, demonstrating excellence in customer service and support.
References
Rodolfo Montero
Cisco TAC Team Manager
8336-4444
Relationship: Manager
Alejandro Cruz
Cisco TAC Team Lead
8624-7723
Relationship: Team Lead
Timeline
BACHELOR’S DEGREE IN COMPUTER SYSTEMS ENGINEERING -
HISPANOAMERICAN UNIVERSITY
01.2023 - Current
CISCO TAC NMS ENGINEER TIER I
FOUNDEVER
01.2022 - 10.2023
CISCO TAC SECURITY (INTERNSHIP)
FOUNDEVER
10.2021 - 11.2021
TOEIC CERTIFICATE OF ACHIEVEMENT C1 ADVANCED. -
ETS INSTITUTION
10.2021 - 10.2021
TECHNICAL DEGREE IN COMPUTER NETWORKING -
CIT TECHNICAL HIGH SCHOOL
01.2019 - 05.2021
High School Diploma -
CIT TECHNICAL HIGH SCHOOL
05.2016 - 05.2021
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