Bryan Quesada Arias
San Jose,CR
Summary
Dynamic Security Team Leader with extensive experience at Foundever, specializing in Cisco security technologies. Proven track record in enhancing team performance and resolving high-severity cases. Skilled in Cisco ASA and threat detection, with a strong ability to mentor engineers and drive product reliability through collaboration and training initiatives.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Cisco Security TAC Team Leader
Foundever (Cisco TAC)
01.2015 - Current
- Led and mentored team of 30+ security engineers, enhancing technical support for Cisco security products.
- Managed complex, high-severity customer cases, ensuring rapid resolution through effective escalation support.
- Assist engineers in troubleshooting advanced issues involving Cisco security technologies and integrations.
- Collaborated with Cisco engineering teams to identify product defects and determine root causes, improving product reliability.
- Develop internal troubleshooting training programs and maintain technical knowledge base documentation.
- Track and manage team KPIs including response time, backlog management, escalation rate, and resolution efficiency.
Security Team leader
Foundever
2015 - Current
Education
Bachelor’s Degree - Cybersecurity
Universidad Fidélitas
03-2026
Networking Technician -
Universidad Americana
Computer Technician -
Vocacional Monseñor Sanabria
Skills
- Cisco ASA
- Cisco Firepower
- IDS/IPS
- Routing protocols
- BGP
- EIGRP
- OSPF
- Switching
- VLANs
- NATs
- Inspections
- Syslog
- Monitoring tools
- Rest APIs
- External authentication
- Radius
- TACACS
- Ldap
- Network attack identification
- Malware analysis
- Threat detection
- Linux administration
- Virtualized/cloud environments
Certification
• Cisco: CCIE Security, CCNP Security, CCNA Security, CCNA CyberOps (SECFND), CCNA Routing & Switching
• Linux: LPIC‑1, Linux Essentials
•Computing: Python Basics – Universidad de Costa Rica
Operator in Office applications, INA
• Linux: LPIC‑1, Linux Essentials
•Computing: Python Basics – Universidad de Costa Rica
Operator in Office applications, INA
Languages
English (C1) , Spanish (native) , Portuguese (A2)
Personal Information
Nationality: Costa Rican
Technical Skills
Cisco ASA, Cisco Firepower, IDS/IPS, Routing protocols (BGP, EIGRP, OSPF), switching, VLANs, NATs, inspections across different layers, syslog, monitoring tools, Rest APIs, external authentication (radius, TACACS+, ldap), Network attack identification, malware analysis, threat detection, Linux administration, virtualized/cloud environments
Timeline
Cisco Security TAC Team Leader
Foundever (Cisco TAC)
01.2015 - Current
Security Team leader
Foundever
2015 - Current
Bachelor’s Degree - Cybersecurity
Universidad Fidélitas
Networking Technician -
Universidad Americana
Computer Technician -
Vocacional Monseñor Sanabria