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Tech Support Consultant - San Jose, CA

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Associate Principal Engineer

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 Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. 

PROFESSIONAL SUMMARY
Customer-focused professional with experience delivering high-quality customer support across retail and contact centre environments. Experienced in managing high volumes of customer enquiries via phone, email, chat and face-to-face while maintaining excellent service standards and meeting performance targets. Skilled in case management, problem solving, stakeholder communication and maintaining accurate customer records. Proven ability to work collaboratively across teams, prioritise workloads, assist customers in busy environments and resolve customer issues efficiently. Proficient in Microsoft Office, CRM systems and customer administration, with a strong commitment to delivering safe, welcoming and outstanding customer experiences.

Networking engineer (on prem and cloud) with proven to troubleshoot and resolve product issues. Demonstrated strong product knowledge to quickly identify and correct problems. Resourceful with focus on prioritizing wide range of tasks while delivering quality support. Poised and professional in stressful and high-pressure situations.

In my current position as a caseworker, I have demonstrated that I am flexible in my job role and functions. I am a compassionate community support worker with a background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders, leading to enhanced support networks and improved outcomes for clients. I have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery. Welcome to professional development, including constructive criticism, and I am enthusiastic about learning new skills and succeeding. I can work effectively as part of a team, or independently. It is important to me to be approachable and transparent in my professional relationships with colleagues and clients. I am energetic and have an ethical approach to service delivery and client well-being, delivering exceptional results in any tasks that are assigned.

Johel Chinchilla Oviedo

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Rostering Support

Support

Fraud Specialist

Customer Advocacy Coach

Customer Service Representative

Customer Service Representative

Customer Service Representative

Education

High School Diploma -

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Rostering Support

Support

Customer Advocacy Coach

Fraud Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative

High School Diploma -

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