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Tech Support Consultant - San Jose, CA

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Associate Principal Engineer

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 Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. 

PROFESSIONAL SUMMARY
Customer-focused professional with experience delivering high-quality customer support across retail and contact centre environments. Experienced in managing high volumes of customer enquiries via phone, email, chat and face-to-face while maintaining excellent service standards and meeting performance targets. Skilled in case management, problem solving, stakeholder communication and maintaining accurate customer records. Proven ability to work collaboratively across teams, prioritise workloads, assist customers in busy environments and resolve customer issues efficiently. Proficient in Microsoft Office, CRM systems and customer administration, with a strong commitment to delivering safe, welcoming and outstanding customer experiences.

Networking engineer (on prem and cloud) with proven to troubleshoot and resolve product issues. Demonstrated strong product knowledge to quickly identify and correct problems. Resourceful with focus on prioritizing wide range of tasks while delivering quality support. Poised and professional in stressful and high-pressure situations.

A motivated and compassionate individual committed to helping others.

Johel Chinchilla Oviedo

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Rostering Support

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High School Diploma -

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