Luis Carlos Saborio B.
MSc.
Belen,Heredia
Summary
CI Project Manager/Operations Manager/Human Resources with practical
understanding of business needs. Highly effective at incorporating creative
leadership skills to achieve business objectives. Directs projects that
improve efficiency while meeting deadlines and budget requirements
Overview
15
15
years of professional experience
15
15
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Administrative Director
Universidad Santa Lucía Sede San Carlos
San Carlos, Alajuela
12.2019 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Prepared budgets with forecasts and projections.
- Updated reports, managed accounts and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improve income in 450% in last 2 years by improving team´s skills and organizing their tasks
- Reduced costs in 40% in last 3 years
Director of Operations
Lincoln School
Santo Domingo, Heredia
12.2018 - 12.2019
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Boosted team productivity and efficiency by leveraging top-notch accountability, team work and leadership abilities
- Drove remarkable revitalizations of policies and procedures operations to bring about exceptional financial and operative results
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with the General Director and Board Members
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Reduced operational risks while organizing purchasing and financial data to forecast performance trends
- Chaired weekly meetings with board of directors and support committees (finance, Buildings, Innovation, transportation, etc.) to identify opportunities for improvement, establish milestones and tailor solutions for the school operation
- Formulated analysis assessments to make informed decisions on proposed projects
- Built strategic relationships with government and local law enforcement agencies
- Met customer service standards and expectations consistently by effectively communicating and actively listening
QA Manager
Amazon
Lagunilla, Heredia
05.2017 - 12.2018
- Oversaw all Mayor Spanish and Mexico Continuous Improvement
projects, mainly focus on efficiency, productivity and cost reduction - Support site leadership in strategic planning. Deliver data and analysis to help prioritize projects and initiatives
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Recorded, analyzed and distributed statistical information.
- Determined quality department standards, practices and procedures.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
PMO Manager
IBM
Belen, Heredia
05.2013 - 03.2016
- Responsible for account processes related tasks ensuring that the Lead people/teams without formal operating metrics are achieved within agreed budget and timeline
- Responsibility
- Manage and control a broad range of account operational and analysis Advanced areas within their service group responsibility
- Responsible for managing staff dealing with account processes, including Communication Skills their development and availability
- Independently analyze and interpret account standards/programs and Highly Effective practices and ensure compliance
- Follows the change management process and approves the ones related Investigative, analytical and problem- to the area solving
- Launched the "Crucial Conversations Program" for all supervising positions of the department, standardizing the conflict management model Advanced as well as key soft skills required Deliver Results
- Successfully developed the key position successor program to provide clear career paths to these employees as well as to improve Site retention Advanced strategies in a 10
- Closely collaborated with project members to identify and quickly address problems
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
Executive Director
Universidad Santa Lucia
Alajuela, Alajuela
05.2006 - 08.2012
- Direct and control the work and resources of the Company and ensure
the recruitment and retention of the required numbers and types of wellmotivated, trained and developed staff to ensure that it achieves its
mission and objectives - Prepare a corporate plan and annual business plan and monitor progress against these plans to ensure that the Company attains its objectives as cost-effectively and efficiently as possible
• Develop and maintain research and development programs to ensure that the Company remains at the forefront in the industry, applies the most cost-effective methods and approaches, provides leading-edge products and services and retains its competitive edge - Prepare, gain acceptance, and monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximized and that fixed costs are minimized
- Represent the Company in negotiations with customers, suppliers,
government departments and other key contacts to secure the most effective contract terms for the Company - Increased employee retention by 20% though implementation of new incentive program and bonus structure, with the increased of intangible benefits for both administrative and teaching personnel
- Saved over 10 million colones/year by reorganizing structure to eliminate unnecessary/double staffed positions
Education
Master of Science - Project Management
Universidad Latina
Costa Rica 07.2016 - Current
Master of Science - Business Management
Universidad Santa Lucia
San Jose 01.2010 - 12.2012
BBA - Human Resources Management
Universidad Santa Lucia
San Jose 01.2006 - 07.2008
BBA - Business Administration Accounting
Universidad Santa Lucia
San Jose 01.2006 - 12.2008
Skills
Business managementundefined
Certification
Black Belt Six Sigma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Administrative Director
Universidad Santa Lucía Sede San Carlos
12.2019 - Current
Black Belt Six Sigma
12-2019
Director of Operations
Lincoln School
12.2018 - 12.2019
Green Belt Six Sigma
01-2018
QA Manager
Amazon
05.2017 - 12.2018
Scrum Master
01-2017
Master of Science - Project Management
Universidad Latina
07.2016 - Current
Reforma Procesal Laboral
01-2014
PMO Manager
IBM
05.2013 - 03.2016
Master of Science - Business Management
Universidad Santa Lucia
01.2010 - 12.2012
Executive Director
Universidad Santa Lucia
05.2006 - 08.2012
BBA - Human Resources Management
Universidad Santa Lucia
01.2006 - 07.2008
BBA - Business Administration Accounting
Universidad Santa Lucia
01.2006 - 12.2008
Design Thinking
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