Luz Marina Navas Mujica
Business Developer
San José,SJ
Summary
Dynamic customer service executive and pricing analyst with proven track record, enhancing profitability and customer satisfaction through sales analysis and pricing strategy. Excelled in building relationships and anticipating market needs. Skilled in consultative sales, demonstrating empathetic listening abilities.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Pricing Analyst
Adusi, Customs Broker
San José, SJ
04.2021 - Current
- Assisted sales teams in creating tailored solutions, maximizing profitability and customer satisfaction.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
Customer Service Sales Representative
LV Shipping Logistic
San José , Provincia De San Jose
03.2009 - 09.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Sales Consultant
Crown Relocations Costa Rica
San José, Provincia de San Jose
01.2007 - 02.2009
- Advised clients on appropriate service selections based on their needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Searching for best rates and routes to elaborate proposals of international moving services
- Responded to telephone and in-person requests for information.
- Provide assistance to sales and operation department to walk-in traffic
Education
English -
Universidad Hispanoamericana
San José, Costa Rica 04.2024 - 12.2024
Skills
Sales analysis
Pricing strategy
Solving Prolem
Adaptable
Empatheric
Timeline
English -
Universidad Hispanoamericana
04.2024 - 12.2024
Pricing Analyst
Adusi, Customs Broker
04.2021 - Current
Customer Service Sales Representative
LV Shipping Logistic
03.2009 - 09.2018
Sales Consultant
Crown Relocations Costa Rica
01.2007 - 02.2009
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