Marco Guie Cob
San Jose, Costa Rica
Summary
Results-driven Logistics and Purchase Manager with 6 years of experience in optimizing supply chain operations and managing procurement processes. Proven track record in negotiating contracts, managing vendor relationships, and ensuring compliance with industry regulations.
Adept at implementing strategic business plans, driving growth and improving operations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
26
26
years of professional experience
Work History
Founder / General Manager
Venom Motorcycles
11.2018 - Current
- Identify potential manufacturers in China. Look at their product quality, reviews, and certifications. Request samples if possible to assess quality.
- Ensured accuracy and compliance of all import documentation, including customs forms and shipping papers.
- Coordinated with suppliers, carriers, and customers to streamline logistics operations.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Conduct full inventory audits regularly to ensure that the physical stock matches inventory records.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
- Oversee Social Media Content to developed innovative sales, Ad campaigns and marketing strategies to increase sales.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Spanish / English Teacher
I2 Instituted, Chengdu
03.2013 - 07.2018
- Developed and delivered engaging lessons in English and Spanish for diverse groups of students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Created and implemented activities to foster critical thinking skills of students.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Kept classroom organized, clean and safe for students and visitors.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Photographer and Web Designer
White & Bold
02.2011 - 01.2013
- Photographed high-quality images for various print and digital projects.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Designed and implemented creative ad campaigns to enhance brand visibility and engagement.
- Developed user-friendly websites with a focus on responsive design and optimal user experience.
- Created engaging and informative web content tailored to target audiences
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
Account Manager
Tamira Processors
01.2007 - 02.2012
- Oversaw customer accounts, including negotiating contracts and agreements to maximize client satisfaction.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Prepared detailed reports on account status and performance metrics.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Ensured accurate and timely transfer of funds to affiliates, maintaining financial integrity.
- Resolved transactional issues promptly, enhancing customer trust and satisfaction.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Affiliate Manager
SpadesLounge.com
02.2006 - 09.2007
- Optimized affiliate marketing campaigns by analyzing performance data and adjusting strategies accordingly.
- Enhanced partner relationships through consistent communication and support, resulting in long-term collaborations.
- Assessed affiliate performance regularly, providing constructive feedback and tailored action plans for improvement as necessary.
- Recruited high-quality affiliates to grow the network, expanding company reach and increasing sales opportunities.
- Cultivated a supportive community amongst affiliates by organizing events such as poker tournaments, meet-ups, or conferences promoting collaboration among members of the network.
- Evaluated emerging technologies pertinent to affiliate marketing strategies ensuring maximum impact is achieved.
- Collaborated with internal teams such as marketing, legal, finance, and product development to execute successful campaigns seamlessly.
- Established clear lines of communication with affiliates to address concerns or issues promptly, ensuring program success.
- Monitored compliance of all affiliate activities with company guidelines and regulations while mitigating risk exposure.
- Implemented tailored incentive programs for top-performing affiliates, driving increased revenue generation.
- Increased affiliate revenue by developing and implementing strategic partnership programs.
- Created and managed social media campaigns to increase brand engagement.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
PokerHost Customer Service Supervisor
Telepublicidad SBG
06.2005 - 02.2006
- Keep the department inform of new policies.
- Create new strategies to improve Customer Service Quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Co-owner, Customer Service and Operation Manager
Aqua-Ticos Diving School
05.2003 - 04.2005
- In charge of buying and importing all Diving Equipment.
- Delegate tasks.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Dive Master / Scuba Diving Instructor
Buzos Del Trópico
04.2002 - 04.2003
- Scuba Diving Instructor.
- Maintained high-quality rental equipment, ensuring proper function and safety for all divers.
- Led successful group dives while managing diverse skill levels and personalities within the group effectively.
- Promoted environmental awareness among students by incorporating marine conservation topics into lesson plans.
- Increased customer satisfaction through personalized instruction tailored to individual learning styles.
- Developed engaging lesson plans, promoting knowledge retention and skill development in divers.
- Demonstrated commitment to professional development by participating in relevant workshops, conferences, and seminars for continuous improvement of instructional techniques.
- Organized dive trips and group events for certified divers, cultivating a sense of community within the diving school clientele base.
- Implemented effective training exercises, resulting in improved diving skills among students.
Bookmaking Clerk
Galaxy Telecom
01.1999 - 01.2001
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Certificate of Achievment - Teaching English As A Second Language
TEFEL
China08-2016
Bachelor Degree - Hotel Management
Universidad Latina De Costa Rica
Costa Rica01-2016
No Degree - Photography
Universidad Creativa
Costa Rica01.2009
P.A.D.I Dive Master Degree -
I.N.A
Costa Rica12-2001
N.A.U.I Scuba Diver Instructor Degree -
John Parra Institute
San Andres02-2001
High School Diploma -
I.L.P.P.A.L
Costa Rica01.1997
Middle School Diploma -
Lincoln High School
Costa Rica01.1992
Skills
- Team Leadership
- Strategic Thinking
- Marketing
- Entrepreneurial and Innovative
- Client Engagement
- Negotiation
- Trends Analysis
- Business Administration
- Analytical and Critical Thinker
- Planning and coordination
Studies
- 2016, TEFL International, English language
- 2008-2009, Universidad Creativa, Photography Technical Degree
- 2001-2005, Universidad Latina de Costa Rica, Bachelor Degree in Hotel Management
- 2000-2001, John Parra Institute, N.A.U.I Scuba Diver Instructor Degree (Colombia)
- 1999-2000, I.N.A, P.A.D.I Dive Master Degree
- 1997, I.L.P.P.A.L, High School Diploma (Costa Rica)
- 1992, Lincoln High School, Middle School Diploma (Costa Rica)
Placeofbirth
Costa Rica
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Id
1-1027-0557
Mobilephone
+506 7241-0649
Personal Information
- Date of Birth: 02/19/79
- Marital Status: Single
Software
Adobe Photoshop
Adobe Lightroom
Timeline
Founder / General Manager
Venom Motorcycles
11.2018 - Current
Spanish / English Teacher
I2 Instituted, Chengdu
03.2013 - 07.2018
Photographer and Web Designer
White & Bold
02.2011 - 01.2013
Account Manager
Tamira Processors
01.2007 - 02.2012
Affiliate Manager
SpadesLounge.com
02.2006 - 09.2007
PokerHost Customer Service Supervisor
Telepublicidad SBG
06.2005 - 02.2006
Co-owner, Customer Service and Operation Manager
Aqua-Ticos Diving School
05.2003 - 04.2005
Dive Master / Scuba Diving Instructor
Buzos Del Trópico
04.2002 - 04.2003
Bookmaking Clerk
Galaxy Telecom
01.1999 - 01.2001
Certificate of Achievment - Teaching English As A Second Language
TEFEL
Bachelor Degree - Hotel Management
Universidad Latina De Costa Rica
No Degree - Photography
Universidad Creativa
P.A.D.I Dive Master Degree -
I.N.A
N.A.U.I Scuba Diver Instructor Degree -
John Parra Institute
High School Diploma -
I.L.P.P.A.L
Middle School Diploma -
Lincoln High School
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