Mauricio Henríquez Monge

Led two ERP mergers and migrations for newly acquired companies; both migrations were completed on time and successfully adopted corporate processes for finance, operations, sales, and marketing, improving data accuracy, automating workflows, and providing real-time reporting across divisions.

Managed ServiceNow projects for financial tracking, scheduling, and integration of new systems; worked with the business to adapt current processes to new workflows.

• Enabled deprecation of a 40-year-old application, reducing technical debt for field case engineers.
• Automated contract authoring and installed-base asset management, replacing a very manual process spanning several legacy systems.
• People manager for PMs in the Costa Rica PMO: established performance metrics, conducted mid-year and year-end goal reviews, and applied compensation based on ratings and stakeholder feedback.

• Managed implementation of online banking solutions. Responsible for financial tracking, walkthroughs of test and production environments for customers, and weekly status reporting to stakeholders.

Managed large-scale, strategic, and complex projects for AECOM/Meijer accounts. Responsible for financial tracking, creating project plans based on Technical Solution Documents, defining schedules, tasks, and resource ownership.

Created and tracked issues/risks and mitigation plans. Led troubleshooting of complex issues and drove daily/weekly sessions with remote technical teams to review plans, roadblocks, issues, risks, and task progress.

Managed software and hardware procurement orders and provided weekly status reports to IBM and customer executives. Led change management activities for production deployments. Used Kanban boards for task and phase tracking. Created Lessons Learned matrices after project close.

• Managed 47 projects of varying complexity, completing ~95% on time and within agreed budget over a 3-year period.
• Led migration from Windows 7 to Windows 10 for ~75,000 PCs/workstations globally, finishing 3 months ahead of schedule and saving the customer $120,000 USD.

Implemented technical solutions for Alcatel-Lucent/Nokia accounts per agreed technical designs. Delivered detailed technical designs for enterprise solutions and collaborated with project/technical management and customer representatives.

Led data center migration projects and provided technical leadership for integration activities. Supported planning and design of solution architectures in multi-system environments. Contributed knowledge to tools and communities and ensured project learnings were documented and shared.

• Developed a “Get to Green” plan and restored a critical datacenter move project to green within 2 months, addressing budget, scope, and schedule issues.
• Managed 26 projects of varying complexity, completing ~90% on time and within agreed budget over a 2-year period.