Oscar Retana
Buenos Aires
Summary
Excelled in contract negotiation and cross-functional collaboration, driving sales growth and resolving issues efficiently. Skilled in customer service and data-driven decision-making, consistently achieving targets and fostering long-term relationships. Performance-oriented Sales Leader offering exceptional record of achievement over seven-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
7
7
years of professional experience
Work History
Account Manager - Costa Rica & Nicaragua
ABB S.A.
08.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Sales Operations Manager
Hitachi Energy Sucursal Panamá S.A.
07.2017 - Current
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Lic. - Electromechanical Engineering
Universidad Fidélitas
San José11.2008
Bachelor of Science - Engineer On Industrial Maintenance
Instituto Tecnológico De Costa Rica
Cartago08.1998
High School Diploma -
Colegio De Palmares
Palmares12.1989
Skills
- Customer Service
- Contract Negotiation
- Cross-Functional Collaboration
- Data-driven decision-making
- Teamwork and Collaboration
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Goal-Oriented
- Issue Resolution
- Team Training
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Account Manager - Costa Rica & Nicaragua
ABB S.A.
08.2017 - Current
Sales Operations Manager
Hitachi Energy Sucursal Panamá S.A.
07.2017 - Current
Lic. - Electromechanical Engineering
Universidad Fidélitas
Bachelor of Science - Engineer On Industrial Maintenance
Instituto Tecnológico De Costa Rica
High School Diploma -
Colegio De Palmares
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