Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Pamela Ruiz Sánchez

Heredia

Summary

Proactive and passionate job seeker with strong organizational skills eager to secure an entry-level Engineer I position.

Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledge of statistics, Minitab, FDA, ISO 13485, and other applicable industry regulations. Clear Understanding of validation protocols in the Medical Device Industry.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Control BackUp - Healthcare

3M Company
03.2019 - 10.2023
  • Participate in continuous improvement initiatives, contributing to implementing strategies to enhance overall quality and efficiency in healthcare services with Lean Six Sigma methodology (DMAIC).
  • Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions with Pareto Charts (80/20 rule).
  • Supported decision-making processes with well-organized data visualizations and summary statistics with regression analyses by Minitab and Power BI,(Customer Operations Department)
  • Led team meetings focused on sharing best practices and coaching methodologies, fostering a collaborative work environment with Brainstorming Methods.
  • Conducted workshops on effective communication skills, using SMART goals, resulting in improved team collaboration and efficiency.

Industrial Engineer Internship

Local Government of Heredia
11.2021 - 11.2022
  • Implemented KPIs in the services department to enhance customer service performance.
  • Applied changes in the layout and procedures of the project based on simulation results, significantly improving customer service productivity with the PDCA method (Plan-Do-Check-Act) using the Excel program.
  • Assisted with day-to-day operations, working efficiently and productively with all team members to create procedure manuals, SIPOC diagrams, and Flowcharts (Bizagi app).
  • Demonstrated excellent communication skills when interacting with engineers, inspectors, and supervisors alike using Prezi and Miro whiteboard platforms.

Production Team Member

Align Technology
09.2013 - 07.2015
  • Organize and manage digital files and records related to aligner designs and treatment plans, ensuring accurate and accessible documentation
  • Work closely with dental practitioners, orthodontists, and other technicians to ensure seamless communication and collaboration throughout the aligner creation process.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Fostered supportive learning environment, facilitating peer-to-peer tech tutoring sessions.

Education

Bachelor's Degree - Industrial Engineering

Universidad Hispanoamericana De Costa Rica
San Jose-Costa Rica
05.2023

Conversational English - English Education

UNA-CEIC
Heredia, Costa Rica
04.2014

Technical High School - Customs Administration

C.T.P Carrizal Alajuela
Alajuela, Costa Rica
11.2010

Skills

    Problem-solving skills

    Process Validation Protocols

    Healthcare Networking

    ISO Standards

    Teamwork and Collaboration

    Continuous Improvement

Accomplishments

  • Reduced time response (defects) by 48% by implementing a strict quality control process, resulting in higher customer satisfaction and fewer returns.
  • Developed comprehensive procedure manuals that standardized tasks and clarified roles for representatives, resulting in a 25% increase in task accuracy and a 30% reduction in onboarding time for new employees.
  • Collaborated with a team of Support Training in the development of Cross-functional training, achieved decreasing 42% in the learning period of new hires by completing Continuous improvement methodology for teaching best practices with accuracy and efficiency.

Certification

  • Six Sigma Certification (3M internal certification)
  • Certified ScrumMaster (VMedu)
  • Power BI (Udemy)
  • Medical Devices Process Validation.ISO 13485(Udemy).
  • Control Estadistico, procesos Lean Six Sigma con Minitab (Udemy)

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Industrial Engineer Internship

Local Government of Heredia
11.2021 - 11.2022

Quality Control BackUp - Healthcare

3M Company
03.2019 - 10.2023

Production Team Member

Align Technology
09.2013 - 07.2015
  • Six Sigma Certification (3M internal certification)
  • Certified ScrumMaster (VMedu)
  • Power BI (Udemy)
  • Medical Devices Process Validation.ISO 13485(Udemy).
  • Control Estadistico, procesos Lean Six Sigma con Minitab (Udemy)

Bachelor's Degree - Industrial Engineering

Universidad Hispanoamericana De Costa Rica

Conversational English - English Education

UNA-CEIC

Technical High School - Customs Administration

C.T.P Carrizal Alajuela
Pamela Ruiz Sánchez