Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
ACHIEVEMENTS
Timeline
Generic

Pamela Ruiz Sánchez

Heredia

Summary

A proactive and detail-oriented Industrial Engineer with strong organizational skills, seeking to contribute expertise in an engineering role within a dynamic team. Demonstrates a proven ability to manage multiple priorities effectively while maintaining a results-driven and collaborative approach. Possesses solid knowledge of statistical analysis, Minitab, FDA regulations, ISO 13485, and other industry standards. Proficient in developing and executing validation protocols in the Medical Device Industry, committed to ensuring compliance and driving operational excellence. Eager to take on challenges and deliver solutions that align with company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

QUALITY CONTROL SPECIALIST - 3M HEALTHCARE

3MHealthcare
10.2021 - 10.2023
  • Participate in continuous improvement initiatives, contributing to implementing strategies to enhance overall quality and efficiency in healthcare services with Lean Six Sigma methodology (DMAIC)
  • Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions with Pareto Charts (80/20 rule)
  • Supported decision-making processes with well-organized data visualizations and summary statistics with regression analyses by Minitab and Power BI,(Customer Operations Department)
  • Led team meetings focused on sharing best practices and coaching methodologies, fostering a collaborative work environment with Brainstorming Methods

INDUSTRIAL ENGINEER INTERNSHIP

Municipalidad Heredia
11.2021 - 11.2022
  • Applied changes in the layout and procedures of the project based on simulation results, significantly improving customer service productivity with the PDCA method (Plan-Do-Check-Act) using the Excel program
  • Assisted with day-to-day operations, working efficiently and productively with all team members to create procedure manuals, SIPOC diagrams, and Flowcharts (Bizagi app)
  • Demonstrated excellent communication skills when interacting with engineers, inspectors, and supervisors using Prezi and Miro whiteboard platforms

Dental Technician Software CAD Designer

3M Healthcare
03.2019 - 10.2021
  • Continuously updated knowledge of new materials and techniques through professional development courses, ensuring the provision of cutting-edge services to clients.
  • Maintained high-quality standards for all completed work, resulting in increased client retention.
  • Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately.
  • Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.

Education

Bachelor's Degree - Industrial Engineering

Universidad Hispanoamericana De Costa Rica
05.2023

Conversational English - English Education

UNA-CEIC
04.2014

Customs Administration Technician - Suuply Chain, Logistics, Customs

C.T.P Carrizal
12-2010

Skills

  • Problem-solving skills
  • Process Validation Protocols
  • Healthcare Networking
  • ISO Standards
  • Teamwork and Collaboration
  • Continuous Improvement knowledge
  • Inventory management procedures
  • Shipping and Receiving
  • Relational databases
  • Process mapping
  • Quality control development
  • Lean principles
  • Workflow design
  • Data collection
  • Verbal and written communication
  • Process flow analysis
  • Production planning
  • Engineering principles
  • Lean manufacturing processes
  • New process implementation
  • KPI monitoring
  • Decision-making
  • Critical thinking
  • Verbal communication

Certification

  • Six Sigma Certification (3M internal certification)
  • Certified ScrumMaster (VMedu)
  • Power BI (Udemy)
  • Medical Devices Process Validation.ISO13485(Udemy).
  • Statistical Control, Lean Six Sigma processes with Minitab (Udemy)

Languages

Spanish: Native language
English: B2 Upper intermediate

Accomplishments

  • Reduced time response (defects) by48% by implementing a strict quality control process, resulting in higher customer satisfaction and fewer returns.
  • Developed comprehensive procedure manuals that standardized tasks and clarified roles for representatives, resulting in a25% increase in task accuracy and a30% reduction in onboarding time for new employees.

ACHIEVEMENTS

  • Collaborated with a team of Support Training in the development of Cross-functional training, achieved decreasing 42% in the learning period of new hires by completing continuous improvement methodology for teaching best practices with accuracy and efficiency.

Timeline

INDUSTRIAL ENGINEER INTERNSHIP

Municipalidad Heredia
11.2021 - 11.2022

QUALITY CONTROL SPECIALIST - 3M HEALTHCARE

3MHealthcare
10.2021 - 10.2023

Dental Technician Software CAD Designer

3M Healthcare
03.2019 - 10.2021

Conversational English - English Education

UNA-CEIC

Customs Administration Technician - Suuply Chain, Logistics, Customs

C.T.P Carrizal

Bachelor's Degree - Industrial Engineering

Universidad Hispanoamericana De Costa Rica
Pamela Ruiz Sánchez