Shakira Griffith
Service First
San Jose
2027
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Financial Services Representative
9 Months- Assisted customers with inquiries via phone, ensuring timely resolution of issues.
- Maintained detailed records of customer interactions in CRM software for effective follow-up and support.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
Lead Generator
1 Year 2 Months- Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine needs and requirements.
- Researched potential leads to identify key decision makers within target organizations.
- Developed new leads each day at or above quotas.
QA Analyst
4 Years- Monitored completed work and provided feedback to improve team member performance.
- Randomly selected products at various stages of production for evaluation.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Trained and led staff on proper QA standards.
- Worked with team members to create efficient workflows, resulting in high productivity.
Sales Representative
4 Months- Developed strong product knowledge to effectively assist customers with inquiries and sales.
- Utilized CRM software to track customer interactions and manage sales pipeline efficiently.
- Collaborated with team members to enhance sales strategies and improve customer engagement.
- Provided training and support to new hires on sales processes and best practices.
- Educated customers on promotional offers and product features to drive engagement.
Retention Agent For Live Career Department
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Implemented creative solutions to deal with special circumstances.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
Education
Skills
Work extended hours.
Work under pressure.
Willingness to help others.
Strong verbal communication.
Self-motivation.
Account follow-up
Collecting information
Product information
Timeline
Financial Services Representative
Service First
09.2025 - CurrentRead More
Lead Generator
XDBS
03.2024 - 05.2025Read More
QA Analyst
BetUS
01.2020 - 01.2024Read More
Sales Representative
Bet US
09.2019 - 01.2020Read More
Retention Agent For Live Career Department
Ballena Media/Vialinx
Read More
Distance Education
Read More