Summary
Overview
Work History
Education
Timeline
Skills
Languages
AdministrativeAssistant

John Smith

San Jose

Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Retention Agent

Ballena Media
Desamparados, San Jose
08.2020 - Current
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Managed around 30 calls in average per day.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Representative

Teleperformance
Santa Ana , San Jose
02.2018 - 06.2019
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed over 45 calls per day on average.

Sales Assistant

Aliss| City Mall
Alajuela , Alajuela
11.2016 - 01.2017
  • Restocked shelves, racks, and bins with latest merchandise and changed signage to promote special items.
  • Answered customers' questions regarding products, prices and availability.
  • Increased sales by 10% during time there.

Education

High School Diploma -

MEP
San Jose
2020

8th Grade High School -

CTP El Llano
El Llano, Desamparados
11.2015

6th Grade School -

Llama Del Bosque
Higuito, Desamparados
11.2012

Timeline

Retention Agent

Ballena Media
08.2020 - Current

Customer Service Representative

Teleperformance
02.2018 - 06.2019

Sales Assistant

Aliss| City Mall
11.2016 - 01.2017

High School Diploma -

MEP

8th Grade High School -

CTP El Llano

6th Grade School -

Llama Del Bosque

Skills

  • Problem resolution
  • Organization
  • Professional Telephone Demeanor
  • Customer service and engagement
  • Customer service abilities
  • Communications
  • Complaint Resolution
  • Customer Service Experience
  • Operational Procedures
  • Surveys
  • Call Monitoring
  • Rapport Building
  • Personal Training
  • Assess Customers
  • Diagnoses
  • Excellent Time Management Skills

Languages

Spanish (Native)English (85% - 90%)

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