Product owner with expertise in web API development, product development, designing distributed applications, application modernization, data migration, and system integration within the healthcare, banking, and insurance industries. With 11+ years of experience, successfully analyzing systems and creating customized applications to meet business requirements. Skilled in developing end-to-end solutions based on problem statements.
Summary:
Key Contributions:
Support Hub Unified Portal: Spearheaded the development of Support Hub, an internal tool consolidating 15 different sub-tools for various use cases such as log management, ticketing systems, GovCloud escort sessions, KB article base, education/enablement, product pricing estimation, and customer workspace access. Grew the tool's usage from 10 users per month to over 1000 users per week over four years, significantly enhancing operational efficiency and user engagement.
Diagnostic Center: An automated tool to get the problem details from a support ticket, get the logs, build reports out of it, uses LLM to understand the logs and pretty much formats the content, what a support engineer needs to send.
Engineering Operations Dashboards: This dashboard was a classic efficiency dashboard to track the deliverables across multiple teams.
Support Workbench: A unified support platform, to handle the ticket coming into Salesforce queue, getting the artifacts ready asynchronously, assigning the cases to the support engineers, Used LLMs to study the logs and the reports.
Jira Integration (File a Ticket): Enhanced the Engineering Support (ES) workflow by integrating a major tool within Support Hub, streamlining the process for support engineers to create ES tickets only when necessary. Designed the flow, created wireframes, and implemented the solution end-to-end, resulting in a 300% increase in Support Hub usage from 35 to 145 unique users per week.
Usage Metrics Dashboards: Developed a unified dashboard to highlight the usage metrics of all team-developed tools, implementing a generic framework for data ingestion from various systems like MySQL DBs, Jira Cloud, Salesforce, and PagerDuty. Provided valuable insights to team leads, enhancing team efficiency and focus by ~75%, earning high praise from the leadership team.
Okta Integration: Played a pivotal role in integrating Okta
into our internal tools, enhancing platform security and stability. Managed multiple tool fixes and enhancements to ensure a smooth and secure implementation.
Leadership Skills:
Role Summary: Python Developer
Role Summary: Technical Specialist
Role Summary: Python Developer
Role Summary: Python Developer:
Python & Backend Development
Competitive Analysis Tool, Technical Specialist
Technology Stack: Python, SQLServer-2017, Redis Cache, Flask-Restplus, Gitlab, AWS ECS, CI & CD, Octopus,
This project was to develop a new competitive tool for a renowned vehicle manufacturer to do a competitive analysis of the current vehicles in the market with the vehicles under their brand group.
Responsibilities:
Internal Training Booking Portal, Python Lead, 5, 5 Months,
Technology Stack: Python, Postgres, Redis Cache, Flask-Restplus, Gitlab, AWS ECS, CI & CD, Octopus, This project was to developed to manage the internal training bookings. The various webinars, discussions and courses were listed by developers/trainers. Those who are interested in the courses can apply for them.
Responsibilities: To write REST APIs for various micro-services.
MRTF Modernization, Developer, 4, 1 year,
Technology Stack: Python, Realia Cobol, SQL Server 2016, Btrieve 3.0, GITLab, DOS, Windows Server 2016 on AWS EC2, CI & CD, Flask-Restful, This project was to upgrade the existing Manual Rating Test Facility from existing Realia DOS Platform to web API.,
Responsibilities:
GEEP Modernization, Developer, 15, 10 Months,
Technology Stack: Python, Django, C#, CICS, WebSphere MQ, z/OS FTP, GITLAB, CI & CD, Jenkins, This project was meant to upgrade the existing Group Eligibility Insurance System from existing Delphi Platform to .NET platform.,
Responsibilities:
AMIGA Modernization, Developer, 15, 8 Months,
Technology Stack: Python, Rabbit MQ, Mainframe Screen Scrapping & File Watcher Modules, C#, Manulife Financial, This project was to upgrade the existing Customer Profile Management System from existing Delphi Platform to .NET platform.
Responsibilities:
CLAIMS ANALYTICS, Developer, 3, 4 Months,
Technology Stack: DB2, Hadoop Clusters, Map Reduce, Blue Mix, Python, Django Rest Framework,
This project was meant to analyse the daily claims data which was getting dumped in a replay file. It was meant to use the whole useless data for business benefits. The apps developed in this project were able to provide the whole business analytics at click of buttons.
Responsibilities:
Create HLD and DLD for the project.
Create the FR documents and the solution approach after finalisation from the tech leads and architects.
Writing python programs to analyse and visualise the data and create the business reports.
Writing python programs and modules to import the claims data in the Hadoop clusters.
Working with the business analysts to understand and design the story of the data.
Designing the support document for the support team.
PCOMM MFBot Automation, Developer, 5, 3 Months,
Technology Stack: Python, Python Report Lab, Flask, Manulife Financial, This project was meant to automate the regular maintenance task that developers encounter on day to day basis like creating archived invoices, creating & downloading the CSV files and then uploading it onto the FTP servers as XLS sheets while formatting as per some business rules. The other module was to delete the un-necessary files of prior months once the monthly cycles used to complete. It reduced the pain areas of doing same activity again and again which used to take lots of time.
CPM Modernization, Developer, 15, 6 Months,
Technology Stack: DB2, SQL, Python, Manulife Financial, This project was meant to upgrade the existing Group Insurance Maintenance Systems from existing Delphi Platform to Python Web API.
Responsibilites:
INTERNATIONAL LICENSEE INTEGRATION, Developer, 1, 4 Months,
Technology Stack: Mainframe, RDS Report, Report Lab, Python, The Hertz Corporation, This Project was meant to integrate all the Licensee of Hertz, Dollar, Thrifty and Firefly into a single International Licensee System and to modify the existing business reporting systems so as to report the business accordingly. As a developer in this project, and then as well as modify the existing codes to get it done.,
DTAG INTEGRATION, Developer, 10, 6 Months,
Technology Stack: Python, DB2, Flask, The Hertz Corporation, This project was meant to integrate the legacy systems of Hertz, Dollar, Thrifty and Firefly. The other existing systems were sunset and all the business logic was to be integrated to Hertz Custom Application.,
MNM SYSTEM BULK UPLOAD, Developer : This project was meant to validate and load the data in existing DB2 tables. Data was to be sent through excel sheet and then XML parsers were invoked, and finally the data was loaded in DB2 tables. We had to validate the data against the existing rules and if the validation was successful, then load the data into the main PPO tables.
Technology Stack: Python, Pandas, DB2, XML, Flask, Express Scripts Inc.
Responsibility:
N14 DATA MIGRATION, (Developer) : This was a major project of data migration after integration of Express Scripts and Medco. The main aim was to migrate all the data from Express Scripts to Medco computation platform.
Technology Stack: Python, Pandas, DB2, Express Scripts Inc.
Responsibility: