Vladimir Hidalgo
Technical Cloud Support Engineer Stage 2
Barva,Heredia
Summary
Meticulous Technical Cloud Support Engineer Stage 2 maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Technical Cloud Support Engineer Stage 2
Tek Experts
1 2024 - Current
- Provide expert technical support for Azure Monitoring and Automation services, including Azure Monitor, Log Analytics, and Azure Automation
- Manage and support monitoring tools, including Grafana, Prometheus, and Datadog, ensuring high availability and performance for critical business operations.
- Troubleshoot and resolve complex issues related to monitoring, alerting, automation runbooks and API integration and support
- Develop and optimize PowerShell scripts and ARM templates to automate workflows and improve system efficiency
- Analyze logs, alerts, and telemetry data to diagnose and resolve performance and operational issues
- Delivered exceptional Stage 2 support, collaborating with clients to resolve complex monitoring issues and improve system health and performance.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
- Used metrics to monitor application and infrastructure performance.
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
Customer Service Agent
United Collection Bureau Inc
01.2017 - 01.2023
- Worked with hospitals regarding customer's insurance
- Make sure everything was in good stand with their insurance coverage
- Manage inbound and outbound calls to assist clients
Help Desk Technician
Movate
01.2020 - 01.2021
- Delivered technical support for VoIP services, resolving network connectivity and hardware/software issues
- Troubleshot and configured Vonage devices (routers, adapters, softphones)
- Improved user experience with proactive system maintenance and updates.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
CISCO CCNP -
TEC
01.2024 - Current
Cloud Computing Microsoft Azure - Cloud
UH
San Jose, Costa Rica 01.2024 - Current
CISCO CCNA Certified - 200-301
UCR
01.2023 - 12.2023
Linux Server Admin. - undefined
UCR
01.2023 - 12.2023
IT essentials - undefined
UCR
01.2020 - 12.2020
Cybersecurity - undefined
UCenfotec
01.2020 - 12.2020
Microsoft Office 365 Package - undefined
INA
01.2017 - 12.2017
English executive for service centers - undefined
INA
01.2016 - 12.2016
Skills
Microsoft Azure
Windows Server
ITIL Process
Networking
PowerShell
Bash
KQL
Runbooks
Job Automation
Azure SDKs
REST APIs
Salesforce
Dynamics 365
Linux administration
Network configuration
Cloud Computing
Virtualization Technologies
VoIP Systems
Monitoring tools
Cloud services
Scripting Languages
Data Visualization
Systems Automation
TCP/IP protocol
Application stacks
Systems integration
Active Directory
Timeline
CISCO CCNP -
TEC
01.2024 - Current
Cloud Computing Microsoft Azure - Cloud
UH
01.2024 - Current
CISCO CCNA Certified - 200-301
UCR
01.2023 - 12.2023
Linux Server Admin. - undefined
UCR
01.2023 - 12.2023
Help Desk Technician
Movate
01.2020 - 01.2021
IT essentials - undefined
UCR
01.2020 - 12.2020
Cybersecurity - undefined
UCenfotec
01.2020 - 12.2020
Customer Service Agent
United Collection Bureau Inc
01.2017 - 01.2023
Microsoft Office 365 Package - undefined
INA
01.2017 - 12.2017
English executive for service centers - undefined
INA
01.2016 - 12.2016
Technical Cloud Support Engineer Stage 2
Tek Experts
1 2024 - Current