Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vladimir Hidalgo

Technical Cloud Support Engineer Stage 2
Barva,Heredia

Summary

Meticulous Technical Cloud Support Engineer Stage 2 maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Technical Cloud Support Engineer Stage 2

Tek Experts
1 2024 - Current
  • Provide expert technical support for Azure Monitoring and Automation services, including Azure Monitor, Log Analytics, and Azure Automation
  • Manage and support monitoring tools, including Grafana, Prometheus, and Datadog, ensuring high availability and performance for critical business operations.
  • Troubleshoot and resolve complex issues related to monitoring, alerting, automation runbooks and API integration and support
  • Develop and optimize PowerShell scripts and ARM templates to automate workflows and improve system efficiency
  • Analyze logs, alerts, and telemetry data to diagnose and resolve performance and operational issues
  • Delivered exceptional Stage 2 support, collaborating with clients to resolve complex monitoring issues and improve system health and performance.
  • Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
  • Used metrics to monitor application and infrastructure performance.
  • Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.

Customer Service Agent

United Collection Bureau Inc
01.2017 - 01.2023
  • Worked with hospitals regarding customer's insurance
  • Make sure everything was in good stand with their insurance coverage
  • Manage inbound and outbound calls to assist clients

Help Desk Technician

Movate
01.2020 - 01.2021
  • Delivered technical support for VoIP services, resolving network connectivity and hardware/software issues
  • Troubleshot and configured Vonage devices (routers, adapters, softphones)
  • Improved user experience with proactive system maintenance and updates.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

CISCO CCNP -

TEC
01.2024 - Current

Cloud Computing Microsoft Azure - Cloud

UH
San Jose, Costa Rica
01.2024 - Current

CISCO CCNA Certified - 200-301

UCR
01.2023 - 12.2023

Linux Server Admin. - undefined

UCR
01.2023 - 12.2023

IT essentials - undefined

UCR
01.2020 - 12.2020

Cybersecurity - undefined

UCenfotec
01.2020 - 12.2020

Microsoft Office 365 Package - undefined

INA
01.2017 - 12.2017

English executive for service centers - undefined

INA
01.2016 - 12.2016

Skills

Microsoft Azure

Timeline

CISCO CCNP -

TEC
01.2024 - Current

Cloud Computing Microsoft Azure - Cloud

UH
01.2024 - Current

CISCO CCNA Certified - 200-301

UCR
01.2023 - 12.2023

Linux Server Admin. - undefined

UCR
01.2023 - 12.2023

Help Desk Technician

Movate
01.2020 - 01.2021

IT essentials - undefined

UCR
01.2020 - 12.2020

Cybersecurity - undefined

UCenfotec
01.2020 - 12.2020

Customer Service Agent

United Collection Bureau Inc
01.2017 - 01.2023

Microsoft Office 365 Package - undefined

INA
01.2017 - 12.2017

English executive for service centers - undefined

INA
01.2016 - 12.2016

Technical Cloud Support Engineer Stage 2

Tek Experts
1 2024 - Current

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Vladimir HidalgoTechnical Cloud Support Engineer Stage 2