Giovanny Jiménez Sibaja

- Orchestrate the end-to-end lifecycle of the ADO Experiment tickets, ensuring all critical fields are correctly filled prior moving to the next stage.
- Partner with cross functional teams to ensure alignment on feature development and Development backlog prioritization, as well as identifying potential issues or blockers.
- Participate in Sprint planning and prioritize the development backlog when Accenture’s Development Team is assigned. Help identify potential issues or blockers.
- Work with product marketing and Analyst to monitor and evaluate Experiments performance to ensure web traffic (telemetry) and turn off only when sample size has been reached, to assure good results.
- Prepare and share biweekly status updates Newsletter.
Experiment Management:
- Serve as the point of contact for Microsoft stakeholders and partners on new and active experiments.
- Coordinate and facilitate work as needed for experiment activities between stakeholders, partners and Supplier developers including backlog working sessions, testing and post-analysis reviews.
- Create experiment timelines, workback schedules, and communication status.
- Experiment Development and Release.
- Create and execute experience development for Microsoft approved experiments, including test plan, test code and front-end development, quality assurance, and test launch.
Process Improvements:
- Identify and document experiment execution process changes where needed to improve experiment execution.
- Identify and configure optimizations to Azure Dev Ops as mutually agreed by Supplier and Microsoft
- Experiment ideation, planning, readiness, and analysis activities.
- User experience, visual design, and user research.
- Accessibility testing.
- Experiment activation, de-activation, and analysis.

Provide sales process support to client teams, entity leadership, other internal operations teams and interfacing functional areas. Assist Accenture executives in navigating the company's internal sales processes. Support opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and process/application support for client teams.

• Control delivery of programs, projects and/or managed services:
  - Deliver desired business outcomes and/or service commitments through effective planning and execution.
  - Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs.
  - Prioritize and manage the scope of the assigned program, project or contracted service.
  - Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact.
  - Manage issues and risks of the assigned program, project, releases or contracted service.
• Data and Reporting:
  - Streamline processes and encourage client teams to enter information in an accurate and timely manner in the opportunity management tool.
  - Work with client teams to maintain data in the opportunity management tool, or assign the work to another operations support area/person and ensure accurate results.
  - Establish sales processes to keep information in the system accurate and up-to-date, communicating with key stakeholders as needed.
  - Monitor the opportunity pipeline and ensure opportunities receive stage approval either at new business meetings or offline via email, according to global and entity guidelines.
  - Prepare, analyze and interpret opportunity reports (e.g. pipeline, win/loss) for the entity.
  - Perform some/all of the above responsibilities for multiple business entities, such as an operating unit plus one or more client service groups.
  - Supervise one or more other Operations Sales Process Practitioners.
• Knowledge Transfer:
  - Contribute to sales process knowledge and expertise during meetings and collaborative work efforts.
  - Provide support in representing the organizational entity point of view in meetings and communications.
  - Provide opportunity management tool and process training to end-users at all levels to ensure sales processes are executed appropriately.
  - Provide functional support for users of the opportunity management tool within the entity.
  - Direct them to the proper contacts and resources for application training, security access, and technical support.
  - Provide entity-specific communications and training for new releases of the opportunity management tool.
• Monitors delivery of programs, projects and/or managed services:
  - Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements.
  - Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets.
• Plan programs, projects and/or managed services:
  - Baseline the scope and estimate and plan the work.
  - Plan and manage resourcing/staffing within a globally sourced delivery model.
• Sales Support:
  - Provide sales process support to client teams, entity leadership and other internal operations teams and interfacing functional areas.
  - Understand global and entity policies and apply them correctly to real-life business situations.
  - Manage business meetings (new business meetings/strategy reviews) for the entity including preparing agenda, advising client teams on required materials, preparing minutes of meeting, facilitating processes so that decisions are obtained during the allotted time, record decisions in the appropriate system(s) and follow-up on action items.

• Serve as the main Point of Contact for Sellers and OLT members on requests on services included in the Desk's Portfolio. Route, escalate, follow up with the proper teams and execute if applicable.
• Manage program framework including:
  - Program scope
  - Tools and resources
  - Task ownership
  - Quarterly plan to ensure disciplined execution of the program objectives.
• Support execution and completion of program(s), project(s), and processes by working with vendor and program stakeholders.
• Identify, communicate, and track course correction to ensure program meets or exceeds all SLAs, KPIs, or PHIs.
• Establish and adhere to Rhythm of Business schedule for providing program performance information for Rhythm of Business reviews including Weekly/Monthly/Quarterly Business Reviews with team, regional, and corporate stakeholders.
• Reporting and analyzing of program performance measurements against established targets. Reporting to include:
  - Analysis of period over period changes,
  - Identifying and tracking areas of risk,
  - Identifying and tracking opportunities for improvement.
  - Implement, lead, document and report on processes to align organization when changes to the scope of the program are introduced, ensuring that changes are smoothly and successfully applied and providing readiness and trainings to stakeholders when a new program, tools or program changes.
• Proactively drive analysis to seek program/process improvements resulting in at a minimum one new recommendation per month.
• Become escalation point of contact on all program related inquires by internal or external stakeholders. Route and track to resolution all issues that have been escalated through applicable program tools and resolution methodologies.
• Ensure that centralized information/documentation is functional and up to date by conducting content quality checks and updates.
• Work closely with Operations Program Managers to maintain optimum levels of communication to effectively and efficiently complete projects.
• Work to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carry out day-day duties accurately and efficiently.
• Quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.
• Deliver exceptional level of service to each customer by listening to concerns and answering questions.
• Maintain energy and enthusiasm in fast-paced environment.

• Advice and consulting to partners from LAD region.
• Advice and consulting to the internal commercial team regarding indirect sales processes.
• Ensure the compliance with the company policies in the indirect sales processes.
• Ensure high level of customer satisfaction in promptly to requests, resolving incidents and managing changes.
• Constantly monitor the quality of service by reporting on metrics, KPIs and stakeholder input.
• Perform processes and procedures to ensure that the services meet defined internal SLAs.
• Ensure procedures, processes and documentation are in compliance with the internal guidelines and organizational standards.
• Used Microsoft Office and other software tools to create documents and other communications.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed team communications and information for meetings.
• Worked with internal customers to understand needs and provide excellent service.
• Maintained energy and enthusiasm in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Served customers and followed outlined steps of service.
• Developed and maintained courteous and effective working relationships.

• Audit and control of sales documentation.
• Business manager through the Oracle Financial Division.
• Processing of direct and indirect sales contracts.
• Responsible for the creation, registration and processing of Oracle Partners distribution agreements.
• Responsible for the processes trainings within the team.
• Responsible for the internal management of license assignments.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Worked closely with sales executives to maintain optimum levels of communication to effectively and efficiently complete sales contracts.

• Vessel reconciliation.
• Export and Import documents quality control.
• Coordination and planning of documents production.
• Documents quality reports.
• Trainer for new personnel.
• Documentation audited (not issues reported from shipping ports)
• Maintained energy and enthusiasm in fast-paced environment.
• Carried out day-day duties accurately and efficiently.