Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Indira Ruiz Lopez

Indira Ruiz Lopez

Guacimo,Limón.

Summary

I am a friendly, bilingual customer service representative with many years of experience working in the industry. Detail-oriented professional with positive attitude and excellent verbal and written communication skills. I have extensive knowledge and experience in a variety of customer service softwares. An energetic team player wising to continue my carrer ensuring customer satisfaction.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

SimpliSafe

FoundEver LATAM
Onboarding - Customer Service & Technical Support
04.2022 - 05.2023
  • Handled customer complaints with empathy and composure.
  • Proactively solved customer concerns while being courteous and ensuring customer satisfaction.
  • Dynamically participated and helped create new practices.
  • Self-motivated, with strong sense of personal responsibility.

Verizon

FoundEver LATAM (Sykes Sitel).
Technical Support & Customer Service
11.2021 - 02.2022
  • Proved successful working within clients and troubleshooting steps to achieve customer satisfaction.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Able to provide friendly and polite customer service.

Consultant & Marketing

Breeze Private Residence Club
Front Desk And Ambassador Program.
03.2019 - 02.2020
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Prepared billing statements and receipts for clients.
  • Filed and delivered mails as needed.
  • Assisted in planning and preparing meetings , conferences and conferences calls.
  • Excellent communication with customers.

Education

High School Diploma -

High School Degree
05.2001 -

English Customer Service

SYKES ACADEMY
01.2020 - 10.2021

Microsoft Office Applications

INA
INA

CURRENTLY COURSING

BOSTON
Business Administration
02.2019 - Current

Skills

    Creative and proactive

undefined

References

Daniel Zuñiga - SimpliSafe, Team Manager - Junior

Contact: 6089 - 2992


Jonathan Sanabria Barboza –UX Designer

 Contact: 83 76 26 90 

Timeline

SimpliSafe

FoundEver LATAM
04.2022 - 05.2023

Verizon

FoundEver LATAM (Sykes Sitel).
11.2021 - 02.2022

English Customer Service

SYKES ACADEMY
01.2020 - 10.2021

Consultant & Marketing

Breeze Private Residence Club
03.2019 - 02.2020

CURRENTLY COURSING

BOSTON
02.2019 - Current

High School Diploma -

High School Degree
05.2001 -

Microsoft Office Applications

INA

Similar Profiles

CREATE PROFILE
Indira Ruiz Lopez