Indira Ruiz Lopez
Guacimo,Limón.
Summary
I am a friendly, bilingual customer service representative with many years of experience working in the industry. Detail-oriented professional with positive attitude and excellent verbal and written communication skills. I have extensive knowledge and experience in a variety of customer service softwares. An energetic team player wising to continue my carrer ensuring customer satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
SimpliSafe
FoundEver LATAM
Onboarding - Customer Service & Technical Support
04.2022 - 05.2023
- Handled customer complaints with empathy and composure.
- Proactively solved customer concerns while being courteous and ensuring customer satisfaction.
- Dynamically participated and helped create new practices.
- Self-motivated, with strong sense of personal responsibility.
Verizon
FoundEver LATAM (Sykes Sitel).
Technical Support & Customer Service
11.2021 - 02.2022
- Proved successful working within clients and troubleshooting steps to achieve customer satisfaction.
- Cultivated interpersonal skills by building positive relationships with others.
- Able to provide friendly and polite customer service.
Consultant & Marketing
Breeze Private Residence Club
Front Desk And Ambassador Program.
03.2019 - 02.2020
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Prepared billing statements and receipts for clients.
- Filed and delivered mails as needed.
- Assisted in planning and preparing meetings , conferences and conferences calls.
- Excellent communication with customers.
Education
High School Diploma -
High School Degree
05.2001 -
English Customer Service
SYKES ACADEMY
01.2020 - 10.2021
Microsoft Office Applications
INA
INACURRENTLY COURSING
BOSTON
Business Administration 02.2019 - Current
Skills
Creative and proactive
Cultural Awareness
Excellent Written and Communication skills
Critical Thinking
Organization and Time Management
Self-Motivated
References
Daniel Zuñiga - SimpliSafe, Team Manager - Junior
Contact: 6089 - 2992
Jonathan Sanabria Barboza –UX Designer
Contact: 83 76 26 90
Timeline
SimpliSafe
FoundEver LATAM
04.2022 - 05.2023
Verizon
FoundEver LATAM (Sykes Sitel).
11.2021 - 02.2022
English Customer Service
SYKES ACADEMY
01.2020 - 10.2021
Consultant & Marketing
Breeze Private Residence Club
03.2019 - 02.2020
CURRENTLY COURSING
BOSTON
02.2019 - Current
High School Diploma -
High School Degree
05.2001 -
Microsoft Office Applications
INA