Jimmy Castro Miranda

• Understanding and application of Fiber Channel technology in large and medium-scale business environments.
• Management of skills in CISCO Networking (Wireless, Routing and Switching) for the correct resolution of technical problems of multinational companies.
• Advanced management of SAN switches, based on companies such as CISCO and Brocade / Broadcom, for the accurate execution of action plans to solve problems in Storage Area Network.
• Advanced management of platforms such as SMOG, PAUL (to interpret logs) of SAN switches, which are used for debugging errors and their solution, as well as the configuration of the equipment.
• Advanced knowledge to solve problems in data traffic through SAN switches and their behavior throughout the network. (Storage).
• High management of cases between SpecV and SAN switches, related to how to solve problems of zoning, performance, device connectivity, mirroring, and hardware issues.
• Development of actions using Watson X to automate customer requests based on problems in the SAN network and SAN Switches through the IBM Support Chatbots.
• Advanced handling of work requests (SAN department) through GitHub.

• Perform technical tests in order to reproduce user issues in a test
environment.
• Troubleshoot digital platform issues related to user syncing over
chat, email, and case number (ticket).
• Analyze and handle (debug) the digital platform via backend system configuration (Outreach) to manipulate personal information about the users such as Users, Prospects,
Accounts and Tasks focused on Sales Development business.
• Advanced search and hard understanding of monitoring and
analytics tools (DATADOG) for DevOps teams, used to determine performance metrics as well as event monitoring for infrastructure and cloud services.

• Attend technical client issues related to GPS devices (telematic),
and troubleshoot hardware devices over the phone, email, and
case number (Salesforce).
• Analyze and handle digital information related to vehicle tracking
technologies and video search services.
• Guide on-site technicians in solving technical problems such as: wiring, installation, GPS configuration via live troubleshooting.

• Spanish teacher focused on the development of linguistic and literary skills.

• Focus on learning processes in teenagers in controlled and uncontrolled environments focused on linguistic and literary discourse.

• Spanish/English language classes focused on the development of linguistic and literary skills.

• Focus on learning processes in teenagers in controlled and uncontrolled environments focused on linguistic and literary discourse.

• Advanced classes in Linguistics and Literature with emphasis on discourse analysis and literary and non-literary texts.

•Project for the analysis and interpretation of linguistic patterns in older adults.