KATTIA GONZÁLEZ MARTÍNEZ

Managed approximately 30 incoming calls and emails per day from customers

• Duties and Achievements:
  Call Handling
  Customer Support
  Technical Service

• Duties and Achievements
  Call Handling
  Customer Support

• Telecommunications call handling
  Customer service advice
  Technical support

• I was responsible for the entire administrative area, starting in San Antonio, Texas, in charge of payroll and all human resources for approximately 50 employees. I was then transferred to Sacramento, California, where I was responsible for administrative, payroll, human resources, and workplace safety for more than 150 employees. I was then transferred to Providence, Rhode Island, performing the same duties and managing more than 200 employees. With this company, I had the opportunity to open three branches in the aforementioned states in the United States, which currently operate with the techniques I implemented.

• Customer service, telephone, and supplier support. I started out in the administrative area at this company. The experience I gained has given me the ability to deal with external customers in a friendly and, above all, personal manner.