Pablo Sanchez
Alajuela,Costa Rica
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
2
2
years of professional experience
Work History
Service Desk Agent
Fujitsu
Heredia, Costa Rica
10.2023 - Current
- Troubleshoot PCS for bank employees
- Ensures new Incident records are opened for all ‘legitimate’ Incidents.
- Ensures that users do not have multiple Incident records open for the same issue.
- Ensures correct contact details are recorded on all Incidents.
- Captures accurate descriptions of all new Incidents/Changes/Service Requests, classifies them correctly and applies the appropriate classification codes.
Collection Analyst
Bill Gosling Outsourcing
Heredia, Costa Rica
03.2022 - 10.2023
- Successfully analysed and resolved payment discrepancies for a high-volume portfolio of customers.
Education
High School Degree -
Instituto Jimenez
Some College (No Degree) - Design and development of web applications
Colegio Técnico Profesional Carlos Luis Fallas
AlajuelaSkills
- Teamwork
- Ability to Multitask
- Fast Learner
- Adaptability
- Communication
- Ability to Work in a Team
- Time Management
- Customer Service Skills
- Outlook
- Excel
- Java
- Linux
- Unix
Websites
Timeline
Service Desk Agent
Fujitsu
10.2023 - Current
Collection Analyst
Bill Gosling Outsourcing
03.2022 - 10.2023
High School Degree -
Instituto Jimenez
Some College (No Degree) - Design and development of web applications
Colegio Técnico Profesional Carlos Luis Fallas
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