Hi, I’m
Trinity Waters You
Customer Relations Representative
Jaco
Summary
Dynamic Customer Service Representative with a proven track record at Match Tennis App, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and improved satisfaction by updating the FAQ section, significantly reducing inquiries. Skilled in live chat support and adept at managing high-pressure situations effectively.
Overview
1
year of professional experience
2
Languages
Work History
Match Tennis App
Customer Service Representative
11.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Increased sales by 7.3%
Education
Apex LearningBloomington, MN, 55437
High School Diploma
06-2023
Skills
Customer service
Accomplishments
- Collaborated with team of 4 in the development of Match Tenniscast Podcast.
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative
Match Tennis App
11.2024 - Current
Apex Learning
High School Diploma