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UX/UI Designer con más de 5 años de experiencia en entornos digitales. En los últimos 4 años me he especializado en diseño de interfaces y experiencias centradas en el usuario, aplicando metodologías ágiles y principios de usabilidad. También cuento con experiencia en marketing digital, análisis de datos y estrategia de contenidos. Apasionado por la tecnología, busco constantemente retos que me permitan innovar y aportar valor desde el diseño.

Abogada, con experiencia en materia penal y seguridad regional, ejerciendo por más de 15 años como jueza en la jurisdicción Penal de Costa Rica. Con amplia experiencia en legislación y derecho comparado en Centro América, ejerciendo como Especialista en Ordenamiento Jurídicos jurídicos centroamericanos, Derecho Comparado y Convenios en la Dirección de Seguridad Democrática del SICA. Llevando los temas migratorios, seguimiento a Comisión de Directores de Migración de Centroamérica (OCAM) y la Conferencia Regional de Migraciones, así como la relación con INTERPOL para apoyar a los países del SICA en el acceso al Sistema de bases de datos del I-24/7, apoyo en la planificación, seguimiento y evaluación de operativos contra el Tráfico y Trata de personas así como lo correspondiente a seguridad fronteriza. Recientemente se desempeñó como la Coordinadora del programa de Seguridad Fronteriza para Centroamérica (SEFRO) ejecutado con fondos de la Unión Europea, además de coordinar el seguimiento, evaluación y monitoreo de la Estrategia de Seguridad de Centroamérica (ESCA). Se ha desempeñado por más de dos años como Coordinadora Regional para Centro América del componente de justicia penal en el Programa Alianza Joven Regional USAID-SICA, además de proporcionar asistencia técnica a SICA en el Proceso regional de relaciones entre actores y la sociedad civil así como el fortalecimiento del Movimiento Centroamericano de Jóvenes contra la Violencia y el Componente Penal Juvenil. Actualmente se encuentra en ascenso como jueza de apelación de la sentencia penal juvenil y jueza de juicio en el Tribunal de Juicio de Heredia y se ha desempeñado como jueza de juicio en Alajuela y ostenta su propiedad como jueza penal juvenil en el Juzgado Penal Juvenil de San José. Con amplia experiencia en la conformación de equipos multidisciplinarios. Consultora para INCAE, habiendo participado en diferentes investigaciones como la Prevención del delito económico, seguridad jurpidica en las invesriones. Así mismo elaboró bajo la dirección metodológica de Harvard Press un caso de estudio denominado "Consorcio las estrellas de mar" para utilizarse como base de estudio las maestrías INCAE, y relata situaciones delictivas dentro de las empresas.Se desempeñó como Consultora del CLACDS elborando los informes de competitividad, informes sobre seguridad jurídica y empresa, con experiencia en derecho comparado, derecho comunitario Centroamericano, legislación penal, competitividad y ordenamientos jurídicos de Centroamérica, procesos migratorios, ejecución de operativos contra trata, seguridad de documentos de viaje, ejecución de proyectos bajo diferentes formas de cooperación, conocimiento de técnicas y métodos de investigación, planificación, sistemas de monitoreo y la identificación de indicadores. Con capacidad de manejo de equipos multidisciplinarios de trabajo y procedimientos de negociación. Coordinadora del despacho penal en las provincias de Limón y San José, obteniendo el premio a la excelencia judicial y buenas prácticas de gestión judicial. Dinámica, prudente, positiva, organizada, con gran capacidad para trabajar bajo presión, habilidad para obtener contactos. Dominio de paquetes informáticos.

I consider myself a person with great attitude, proactive, completely responsible when it comes to work assignments. Skilled committed to addressing customer concerns with speed, accuracy and professionalism. Expert in delivering support services and resolving customer complaints. Trained in Bold. Resourceful who consistently meets and exceeds productivity goals. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. 

Talented Partner with 11 years of industry experience on storage and Windows. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.

Strong skills in hiring, training and monitoring staff. Mentors personnel and promptly resolves complaints. Liaises with stakeholders to prioritize projects and determine appropriate deadlines.

Developed in fast-paced, collaborative environment, skilled in designing and implementing training programs that drive performance and engagement. Proven ability to adapt and thrive in new settings, eager to transition into new field. Focused on leveraging communication and leadership skills to make meaningful impact.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Accomplished Windows Server Administration and SCCM System Management with a proven track record at IBM and Kyndryl, enhancing system reliability and user productivity through innovative automation and comprehensive health monitoring. Experienced in server management and disaster recovery, coupled with exceptional teamwork and continuous improvement skills. Demonstrated success in cross-functional collaboration and technical support, significantly optimizing workflow and compliance.

Obtain a position in Information System, Costumer Services, IT technical support.

Organized Appointment Setter with 11 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Affable Solutions Consultant with 15+ years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Dependable Solutions Architect skilled at forming lasting bonds with clients and customers by carefully addressing needs and fulfilling business goals. Perpetually available to address customer concerns. Keen to help companies connect clients with solutions to perfectly meet needs while driving internal revenue growth.

Results-driven Senior Data Analyst with 7+ years of experience. Expert in managing and consolidating large datasets from marketing platforms, proficient in ETL processes, and AWS services such as Glue, Athena, and Amazon S3. Skilled in using tools like Improvado and Airflow for automated data workflows, experienced in Agile environments. Strong background in data visualization using Power BI, Excel, and MCI, delivering accurate and actionable insights for stakeholders. Creative, user-focused approach honed through experience in Interior Design, skilled in conceptualization, design thinking, and understanding end-user needs to ensure functional and intuitive data solutions. Experienced in applying design principles to create user-friendly dashboards, enhance data presentation, and foster seamless user experiences. Proven ability to lead small teams, streamline data systems, and implement AI-driven insights to improve reporting and decision-making. Passionate about maintaining documentation and knowledge sharing through tools like Workramp and Guru.

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