IVÁN LEÓN MURILLO
San José
Summary
Customer service professional with three years of experience in multinational and local organizations within both public and private sectors. Proficient in case management, meticulous follow-up, and sales, consistently achieving targets. Skilled in providing expert advice to clients, ensuring clear understanding of products and services. Seeking to leverage expertise in a dynamic role to drive customer satisfaction and organizational success.
Overview
4
4
years of professional experience
Work History
D2AS Support Associate
AMAZON SUPPORT SERVICES COSTA RICA S.R.L.
2023.05 - 2024.04
- Customer service related to devices and digital orders for Prime Video, Amazon App Store, Amazon Music, Audible, etc.
- Refunds, cancellation and replacement of devices, digital orders and subscriptions offered by Amazon.
- Troubleshooting of different problems with devices and other Amazon account related issues.
Analyst and Collector
AUTO TRANSPORTES DESAMPARADOS S.A.
2023.02 - 2023.04
- Analysis of bus routes and the revenue they generate, as well as collecting the day's earnings from the bus drivers.
Bilingual Advisor
CORREOS DE COSTA RICA S.A.
2022.02 - 2023.02
- Customer service via telephone and e-mail as part of the outsourcing contract between Correos de Costa Rica and Banco Nacional de Costa Rica.
- Creation, follow up and management of cases, completion of procedures related to credit and debit card products, advice on products and services offered by Banco Nacional de Costa Rica.
D2AS Customer Service Specialist
AMAZON SUPPORT SERVICES COSTA RICA S.R.L.
2021.09 - 2021.11
- Customer service via phone and email, technical support of Amazon products, procedures related to purchases and packages purchased from the company's platforms, creation, tracking and handling of tickets, advice on products, devices and subscriptions offered by Amazon.
Sales and Customer Service Representative.
CLARO CR TELECOMUNICACIONES S.A.
2019.12 - 2021.08
- Invoicing, payments and purchases, SAP, telephone and virtual customer service.
- Creation, follow-up and management of cases, procedures related to mobile telephony services, fixed telephony, residential internet, sale of products and services, customer loyalty and retention.
Education
High School Diploma -
LICEO NOCTURNO DESAMPARADOS
01.2017
Skills
- Adaptability
- Clear Communication
- Active Listening
- Teamwork
- Previous experience
- Creative thinking
- Ability to work under pressure
- Computer skills
- Customer Support
- Call center experience
- Customer Relations
Languages
Spanish
Native language
Inglés
Upper intermediate
B2
References
- MARIA UREÑA, CLARO CR TELECOMUNICACIONES S.A., SUPERVISOR, 6011-3510
- DIANA ZUÑIGA, CORREOS DE COSTA RICA S.A., SUPERVISOR, 8953-2153
- ERICK CASTRO, AMAZON SUPPORT SERVICES COSTA RICA S.R.L., SUPERVISOR, 8964-0666
Timeline
D2AS Support Associate
AMAZON SUPPORT SERVICES COSTA RICA S.R.L.
2023.05 - 2024.04
Analyst and Collector
AUTO TRANSPORTES DESAMPARADOS S.A.
2023.02 - 2023.04
Bilingual Advisor
CORREOS DE COSTA RICA S.A.
2022.02 - 2023.02
D2AS Customer Service Specialist
AMAZON SUPPORT SERVICES COSTA RICA S.R.L.
2021.09 - 2021.11
Sales and Customer Service Representative.
CLARO CR TELECOMUNICACIONES S.A.
2019.12 - 2021.08
High School Diploma -
LICEO NOCTURNO DESAMPARADOS
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