Kimberly Lauter
Customer Service Representative
Cartago
Summary
Achieved remarkable productivity and repeat business as a Customer Service Representative at Foundever Costa Rica by expertly handling inquiries and resolving complaints with empathy. Skilled in Call Management and Conflict Resolution, proficient in de-escalating high-stress situations and ensuring customer satisfaction through critical thinking and effective problem resolution. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Foundever Costa Rica
2022.11 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving maintenance issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Liceo Tucurrique
Tucurrique, C 2015.02 - 2020.12
Skills
Call Management
Problem Resolution
Customer Education
Customer Service
Conflict Resolution
De-Escalation Techniques
Follow-up skills
Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Foundever Costa Rica
2022.11 - Current
High School Diploma -
Liceo Tucurrique
2015.02 - 2020.12
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