Ernesto Vargas Sequeira

• Completed Salesforce Tasks, send welcome and follow-up emails to clients as a member of the Readiness Team.
• Managed client relationships through regular check-ins and updates on project progress.
• Successfully leaded Onboarding Consultation Sessions for corporate clients via Zoom.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and different teams to better understand customer needs and recommend appropriate solutions.
• Supported clients with business documentation creation, and digital signature workflows.
• Integrated technology and business operations to identify targeted solutions to customer issues.
• Exercised Leadership capabilities by successfully motivating and inspiring others.

• Inspired positive change in attendees by sharing actionable advice, tools, and strategies for personal growth.
• Developed multimedia resources including videos and articles supporting key motivational concepts presented during live events for post-event reinforcement.
• Delivered high-impact speeches at major conferences, increasing visibility and garnering invitations to additional speaking opportunities.
• Conducted interactive workshops focused on goal-setting, time management, communication skills, and leadership development.
• Partnered with educational institutions to deliver inspiring commencement speeches that resonated with graduating students entering the workforce or pursuing higher education.
• Implemented stories and anecdotes into speeches to make information more entertaining.
• Attracted new clients through targeted social media campaigns showcasing highlights from previous speaking engagements along with client testimonials.

• Basic Tech Support for users online portal
• Sell Insurance protection plans for customer gas lines and extra coverages.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
• Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.

• CSR for Target.com /Tech Support for LogMeIn,.
• (Costa Rica Contact Centers).
• Enhanced user experience by providing timely and effective tech support to students and faculty.
• Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
• Provided technical support and guidance to junior team members, enhancing team skills and cohesion.
• Contributed to team success by sharing best practices in relationship management techniques, supporting colleagues in achieving their goals.
• Achieved high customer satisfaction by providing timely support and resolution to complex technical problems.

• I leaded and moderated meetings and conferences on national and international events (online and offline).
• I was also the Social Media Manager for SEN Costa Rica.
• Boosted client satisfaction through tailored presentations addressing their specific challenges and goals.
• Attracted new clients through targeted social media campaigns showcasing highlights from previous speaking engagements along with client testimonials.
• Strengthened relationships with clients by offering follow-up coaching sessions to reinforce key concepts from speaking engagements.
• Expanded professional network through active participation in industry conferences, seminars, and networking events.
• Developed multimedia resources including videos and articles supporting key motivational concepts presented during live events for post-event reinforcement.
• Enhanced audience engagement by incorporating storytelling and personal experiences into motivational speeches.
• Mentored aspiring speakers by providing guidance on developing effective speaking techniques and confidence-building strategies.
• Received numerous testimonials from satisfied clients praising the impact of motivational speeches on their teams'' performance and morale.

• Perform digital transactions analysis and potential fraud evaluation.
• Customer service
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Be always updated about the latest AML (Anti Money laundering) Laws and Standards to help protect business operations and the economy as well as upholding our moral responsibility and avoid sanctions and fines.

I got several outstanding performance recognitions and deployed projects to enhance the team overall performance. For example: One that I really liked that lead to a high scope within the entire operation, was prove to succeed with accomplished records of a 40% increase on the CSAT KPI after deploying the project.

• Enhanced team performance by developing and implementing effective coaching strategies.
• Reviewed associate performance to identify training needs.
• Trained, oversaw, and mentored team members to strengthen performance and job expertise.
• Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
• Organized regular team meetings to share best practices, driving continuous improvement within the department.
• Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.